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Well-Written Payment/Collection Policy

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Offices should have a well written payment/collection policy to prevent confusion in the office. All patients should never be confused about if and how much they need to pay. There are a variety of policy rules that can be overwhelming. Copayments can be tricky because sometimes you must pay them right away and sometimes they are billed to you later. If a patient does owe a payment and is not sure what for; the staff should be familiar with the policies to help explain the payment if needed. Policies should be posted in the front of the medical office in the reception area. They should have multiple copies at each desk. The receptionist could also have extra copies such as ones with larger print to help those with vision impairments. The

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