Case 11
Whole Foods Market, 2005: Will there be enough organic food to satisfy the growing demand?
Summary
Whole food market is the world’s leading retailer of natural and organic food industry. A firm believer in the virtuous circle entwining food chain, human being and mother earth, they conduct their business true and consistent to their business mission and vision by producing the highest quality of products for its customers and high profits for its investors. Being a philanthropist and supporter of animal rights, Whole food market has established strong reputation with customers and suppliers. There are rivals in the industry and new entrants are seen penetrating the industry. At the time of the case (2005), Whole foods market
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• Employ the “code of conduct”
Intangible Resources • Voted “100 Best companies to work in America” • Promoted in several health magazine • Recognition for charity contributions and awareness to animal rights • Good relationship with its supplier • Good organisation routines • Good reputation with its customers for its highest quality product • Recognised private labelled product
Capabilities
Production of high quality natural and organic product V, I
Careful research setup and products V, I, N
The ability to sell consumer on the entire experiences from R, V, I, N product to service
The ability to maintain excellent relationship with their supplier R, V, I, N
Excellent team-based environment V, I, N
Strictest quality standards V, N
The ability to maintain positive relationship with R, V, I, N investors and employees
Excellent staff training V
Core competencies
Whole Foods Market has three core competencies; the ability to go out of its way to appeal to their customers by taking every advantage of the customer expectation exceeding their reputations. Secondly, the mutual but beneficial relationship between Whole Foods and its suppliers that allows for deep discounts and favourable terms. Lastly, to have a strong and committed mission and vision
The organic food industry has seen a huge spike in growth that is expected to continue into the future due to an increase in consumption. This will provide Whole Foods Market with huge opportunities. In addition, a wave of ethical and responsible consumption has swept across America. Whole Foods’ decision to pursue sustainable activities will certainly give consumers an added incentive to purchase its organic products.
Whole Foods is a retailer that specializes in organic foods and it has done an excellent job of determining its target market and how to position itself. Instead of going head to head with large food retailers such as Wal-Mart, Whole Foods has found a niche market that works perfectly for itself. This niche market is one that prides itself on being health conscious and environmentally responsible and Whole Foods has done a great job of positioning itself in the same way through its environmentally safe actions and its use of the local community to stock its stores. However, as Whole Foods grows and expands, a person has to wonder if the company will be able to maintain this same position or will have to make
* Whole Foods Market was founded in 1980 working with natural and healthy foods in Austin, Texas; it’s one of the world’s largest of natural and organic foods supermarkets. In 2009, the sales total $8 billion and had 289 stores in the U.S. The Whole Foods Market plans to come up with strategies to help improve the company but to do so understanding the core values plays a major role in the company’s planning. The strategies
Whole Foods Market, Inc. has long been admired as an innovative company with quality standards, a devotion to community and environmental responsiveness, a healthy growth model and highly-regarded employment practices. However, the company has faced recent difficulties as a result of the economic recession, increasing competition, and complications from acquisitions. To revitalize the company from historical lows in its toughest year in history, Whole Foods Market must reassess its costs, refocus its expansion strategies, and promote its brand to compete for the diminishing consumer spending dollar.
Consumers view Whole Foods Markets as being very expensive and have given the retailer the nickname “Whole Paycheck”. Whole Foods carries a wider variety of organic foods and healthier brands besides their private brands. Whole Foods is experiencing a decline in sales due to other stores; like Wal-Mart, who are stocking organic foods at much lower prices; which has decreased differentiation (Lutz, 2014). Its decentralized business model decreases efficiency in procurement, distribution, and marketing efforts.
Whole Foods is a supermarket that has successfully become the leader in the organic food segment of the grocery industry. While traditional markets have low brand loyalty and recognition, Whole Foods has focused almost entirely on its brand image, causing their strategy to be one of differentiation over cost leadership. Whole Foods is known as being far more expensive than other chains, due to this brand recognition. In their press release for the Q4 2014 results, they describe their vision and sum up what helps them develop that brand recognition. “We hold the idea of “food” to a higher standard, banning more than 75 ingredients commonly found in other stores, and we believe our unparalleled quality standards
Whole Foods Market, Inc, is an Austin, Texas based foods grocery that has the finest natural and organic food available, including produce, seafood, grocery, meat and poultry, bakery, prepared foods and catering, beer, wine, cheese; in addition to whole body, floral, pet products, and household products. Whole Foods is among the most profitable health food retailers in the United States. The rapid growth and market success has much to do with having remained a uniquely mission-driven company, highly selective about what they sell, dedicated to their core values, stringent quality standards, and committed to sustainable agriculture.
Whole Food goes by a management philosophy called conscious capitalism meaning "the ethical treatment of customers, employees, and the environment is the main mission and basis for organizational culture (Cheretis& Mujtaba 2014,p.7)." This is a management philosophy that was created by the CEO of Whole Foods, John Mackey. The philosophy was made to empower people, which is the customer, employer and investors. The three aspects will improve socialism as a whole. It's a win-win for the entire system and he value that is shown to employees in this system ignites enthusiasm to work. It’s just a trickle-down effect for the customer to feel valued and profit begins for the shareholder. People is what makes a successful business and Mackey shows
Whole Foods Market, Inc. which is headquartered in Austin, Texas, is an American foods supermarket chain it was founded by John Mackey who currently serves as the CEO of Whole Foods. To sum up their mission and vision statement, Whole foods as a company strives to help out in promoting positive health and well-being of people, this includes team-members, customers and the whole planet in general. Some of their core values include:
Satisfy and Delight customers are the most important core value of Whole Foods. Why is this so important? Reputation! One thing the company has over competitors is their reputation. All of the products in the store are guaranteed 100% satisfaction. This shows customers that their product is the best on the market. Customer Service goes a long way with reputation. For example when a customer wants to know where to find a product: Team members would take the customer to the product and on the way making conversation or answering questions. They are only one of the few store chains that provide natural and organic products, which makes their big name more recognizable. They offer a unique product that is demanded by the public.
When considering factors that make Whole Foods an appealing company, I would have to say first, that comes to mind is their approach to fostering strong value in their employees. The thought process behind taking care of your employees and working as a team is something I hold dear to my heart. I grew up in the military as a young adult where teamwork is key to success. The way this company utilizes this approach to management is ideal for building a committed and strong work force.
Whole Foods Market is a company that has been through the Product Life Cycle. Whole Foods has been very successful and is in the maturity stage. It is the top performing help food chain in the United States. Whole foods marketing mix of product, price, place, and promotion has been successful. However, as more stores are offering organic and specialty foods, they are declining in sales. Whole foods needs new marketing strategies to prevent further decline and promote growth.
Whole Foods Market has expanded by a mixture of opening its own new stores and acquiring already existing stores. Today WFM does not follow this strategy, instead their motivation is to open its own large stores. This is due to noticeable sales differences in larger stores as opposed to smaller stores. WFM locates these newer stores in upscale areas of urban metropolitan centers and high-traffic shopping locations. Not all WFMs are isolated structures; some are located in strip malls. WFM offers a larger selection of natural and organic foods than any other grocery store. WFMs marketing expenditure is extremely small. They spend a measly 0.5% of their revenues on advertising. Their chief marketing strategy relies on word-of-mouth. WFM strives to meet or exceed customer expectations. This is so customers receive competent, knowledgeable, and friendly service and become advocates of WFM. The employees here have a decentralized team approach for store operations. This is so some personnel, merchandising, and operating
Whole Foods Market began in 1970 as a local supermarket. Over the past 31 years, Whole Foods Market has grown from a single store in Austin, Texas, to becoming one of the worldwide leaders in providing consumers with natural and organic foods. They have grown to over 300 stores in both North America and the United Kingdom. (Whole Foods Market, Inc., 2011) This report examines the chief elements of the strategy that Whole Foods Market has put into place. Also, it uses past financial data to provide an assessment of the condition of the company going forward. Those assessments include recommendations of future actions, along with concerns I have about the way the company is currently operating and some difficulties that may be on the way.
For the last fifteen years, organic food industries and companies have grown up tremendously around for its production and marketing strategies. According to the Organic Trade Association’s 2016 Industry Survey, the total organic products sales in 2015 have increased 11% percent from the previous year’s record level hitting a new benchmark of $43.3 billion, and conventional food products accounted for $3.6 billion. The industry saw its largest annual of all the food sold in the U.S in 2015 was organic was Near to 5 percent. (The Organic Trade Association, OTA, 2016). It is clear that the very successful marketing and advertising campaigns resulted on convincing consumers to buy organic products, but what about the research?. There are