Effective communication is a crucial factor in nursing and is considered to be central to the formation of effective relationships and the maintenance of high-quality care. The royal college of nursing defines communication as central to human interaction. “Without it, people cannot relate to those around them, make their needs and concerns known or make sense of what is happening to them.” (Royal College of Nursing). In the book ‘Becoming a Nurse 2010’, Vitoria Lavender defines communication as “a reciprocal process of sending and receiving messages. Thoughts feelings and information are sent as messages and may be conveyed verbally through speech, as well as non-verbal communication.” (Victoria lavender 2010). There are many theories that attempt to define what effective communication is. For example, John Heron, a psychotherapist who describes six stages of intervention that can be used in an interactive context. Each stage takes an authoritative route, where one person gives information to another or a facilitative route, where a more holistic approach is taken. In a recent activity, my class mates and I recorded ourselves in a one-one interactive situation, attempting to incorporate some of john Herons model, along with some other theories. One person took the role of the health care professional, while the other was the patient.
Firstly, throughout my first video I gave the client information regarding the benefits of sleep.
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In this written report I will discuss the role of effective communication and interpersonal interaction in Health and Social Care settings. Communication can be explained and put forward in different types of ways, depending on the person whom you are interacting with, the environment in which the form of communication is taking place and finally what type of communication they are used to performing to others, this can also be re worded as the context of communication.
Communication is simply the act of transferring and receiving information from one person to another. We communicate for a variety of reasons such as to share information, to comment, to give instructions and to share opinions. Effective communication involves a two way process in which each person tries to understand the view point of the other person. Moreover, communication is a cycle because when two people communicate they need to check that their ideas have been understood. Good communication involves the process of checking, understanding, using reflection and active listening. Effective communication is highly important for the health and social care sector. If professionals use effective communication then it could help them to focus on fulfilling the needs of service users. There are several theories of communication that can be applied to a health and social care environment.In this assignment we will explore two theories of communication in health and social care.
Communication is usually taken for granted in our every day to day living as we use it without thought. Good communication skills are needed in the workplace and especially with nursing staff to and from patients when giving first hand care. Good or bad communication can make there experience within the health care setting a positive or negative one and can leave a lasting impression. A good health care provider can use there communication skills to put a patient at ease with a few comforting words or gestures, a lack of positive communication in the health care setting could leave the patient feeling neglected, ignored and not valued as a patient.
Understanding Effective Communication and Interpersonal Interaction in Health and Social Care Rebecca Harding Interpersonal communication is the way we get some form of information across to someone else or a group of people, and it’s extremely important in the Health and Social care industry. Communication is much more than information exchange, as how we communicate can impact on the receivers feelings too. There are many effective ways of communicating and sometimes there are more appropriate ways than others in certain situations. It’s all about assessing the situation beforehand and working out which is the correct and most effective way of doing so. Being able to communicate effectively also includes good listening skills.
Communication is any form of expressing and receiving of messages between individuals. The importance of Communication in the nursing profession is to maintain high quality care for the patient but also maintain effective collaboration between professionals. Boykins, D (2014) states that the “registered nurse is expected to communicate in various formats and in all areas of practice”. Various formats include speaking to patients and coworkers as well as utilizing appropriate protocols and systems to effectively communicate regards to patient’s status.
Effective communication is paramount when developing positive relationships with everyone we come across, whether it is a child, young person or adult. For children and young people it is very important that we use effective communication to help them learn and grow, the way we talk to children and young people and what we do with the information we gain from listening to their needs will have a huge impact on their learning experience. It is also important for the safety and wellbeing of children and young people we work with, we need to take any information given and use it to protect them whether they tell us something is wrong or there are other signs i.e tone of voice and body language, its important we know. How we communicate differs
Communication involves information being sent, received and decoded between two or more people (Balzer-Riley 2008) and involves the use of a number of communication skills; which in a nursing context generally focuses on listening and giving information to patients (Weller 2002). This process of sending and receiving messages has been described as both simple and complex (Rosengren 2000 in McCabe 2006, p.4). It is a process which is continually utilised by nurses to convey and receive information from the patient, co-workers, others they come into contact with and the patient’s family.
Within my job role it is essential to practice effective communication; it is a major aspect of the smooth running of the organisation therefore the systems are monitored to ensure they are used correctly and action is taken if improvements are necessary. In each of the projects there are communication books; these are used as a daily log for the staff to record the activities within the home, visitors and general day to day goings-on. There is additionally a handover book whereby important messages and information can be passed between staff, for example a medication change or if a citizen is away for the weekend; I make sure a note is put in the handover book then the same note is relayed in the other handover books (based at other projects)
In this report I’m going to explain the role of effective communication and interpersonal interaction in a health and social care context. Effective communication is a conversation in which no one gets confused by the other person. This is vital in health and social care because it allows the health worker to perform their role effectively. Communication is important within health and social care for many reasons.
Communication is one of the basic survival skills of human and also a fundamental part of nursing. Effective communication would help to promote a positive nurse-client relationship which is crucial for the delivery of quality nursing care (Sheppard, 1993; McCabe 2003).
Interpersonal communication is a crucial factor in developing therapeutic relationships, being that it is a transaction of information between two or more people. Within the health care environment, interpersonal communication skills are essential not only for nurses, but for all health care professionals alike in order to achieve patient goals, as well as a positive workplace atmosphere. Body language, Meta communication and listening are just some of the vital skills required by nurses to achieve positive communication. Nurses must be aware of what constitutes effective communication to ensure a positive outcome for their clients (O’Toole, 2012, p.4). Standard 9.1 of the National Competency Standards for Registered nurses outlines the interpersonal
Communication underpins every interaction between professionals and service users. It is vital to remember for this to be effective it is a two-way process that will help in the development of a professional relationship (National Health Service [NHS], 2015). Sheldon and Foust (2013) agrees but further this by stating effective communication also assists in health, growth and development. Communication is one of the six nursing core values known as the 6’C’s and is the foundation of the other five core values (Erica & Elaine, 2015). Higgs, Sefton, Street, McAllister & Hay (2005) agrees and further this by stating effective communication ensures the service user receives a positive outcome from medical professionals when accessing any medical assistance. Effective communication is not a skill that an individual acquires in daily life, therefore it is vital that
Communication is an essential component of everyday life, and even more so valuable in professional work life. Not only does it involve a shared understanding between a sender and a receiver of a message, it incorporates feelings, thoughts, wants, needs and intentions implied by each communicator (Cheesebro, O’Connor, & Rios cited by Lolli, 2013). Effective communication skills are fundamental in providing quality nursing care, especially with therapeutic relationships between a nurse and a patient. I was able to discuss the importance of possessing these communication skills with a registered nurse. This essay will respond to the aforementioned interview, whilst following the structure of the Fours R’s of
In nursing, effective communication plays a key role in patient-focused communication between health professionals and patients. This is because nursing is essentially an interaction between health professionals and patients where communications happens at all times. Nurses who communicate well are able to put patients at ease, which leads to patients sharing information regarding their feelings and experiences, which can help healthcare professionals improve their outcomes. Good communication also allows nurses to deliver care that is unique to each patient. Once a patient tells the nurse about his fears and symptoms, the nurse can record that information and work towards a diagnosis. Ultimately, to be a successful nurse, excellent communication skills are required. The ability to communicate and connect with patients and health care professionals can help build relationships, prevent mistakes and provide a higher level of care.
To integrate management and the bible alone is complicated to say the least. Given the complexity of the issues in management and economics