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Zara Pos System Case Study Essay

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Case Study: Zara: IT for Fashion Background Zara, high fashion clothing producer and retailer, opened its first store in Galicia, Spain in 1975, and by 2003, had grown to 550 stores worldwide. Zara is the largest holding of its mother company, Inditex, and is evaluating whether to invest in modernizing its IT infrastructure, specifically its in-store Point-of-Sale (POS) terminals which are running a DOS Operating System that is now EOL. Business Model Zara has a unique and very effective business model; it operates with a philosophy to give customers what they want faster than its competitors. It produces “short life span” apparel and can quickly adjust its supply and designs to meet current customer demand, contrary to traditional …show more content…

Zara felt that off the shelf commercial IT applications were not well suited for their business model, therefore the IT department preferred to write their own software applications for functions such as accounting, ordering, fulfillment and manufacturing. Zara appears to be currently situated in the Support quadrant of the McFarlan grid. The IT department is fairly isolated and self-managed within the organization. Although IT is leveraged during their day-to-day operations, much of its critical functions (e.g. ordering) could be conducted manually during unplanned IT outages. In general, their IT approach is fairly minimalistic and simple for a company of this size. One exception is their Distribution Centers (DCs) which consist of highly automated machinery and conveyor belts that sort out orders and ship them to the correct stores. The central issue of the case study is Zara’s in-store IT and their aging point-of-sale (POS) terminals. Their current POS Hardware and Applications run on top of a DOS operating system, which is no longer supported by Microsoft. Zara has not encountered any problems yet and in fact the simplicity of the current solution is viewed as an important advantage. When a new store opens, IT sends a package with all POS terminals, PDAs (personal digital assistants), and required Software on two floppy disks. The entire

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