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26 November 2013 The Grizzly Bear Lodge Mini Case Owning and operating a lodge can be a lot of work, but rewarding at the same time. Customers come to a lodge to relax and get away from their daily routine. When staying the night away from home, it is important to the customer that the staff at the lodge makes their stay as comfortable as possible. In this case The Grizzly Bear Lodge will be examined. It will look at the service they provide in addition to their expansion opportunities. The Grizzly Bear Lodge is family owned. According to the textbook, Management: Leading and Collaborating in a Competitive World, Diane and Rudy Conrad operate The Grizzly Bear Lodge which accommodates 15 rooms (598). They offer breakfast every…show more content…
Everyone who works for them will know the rules to follow. They will understand that customers are their top priority. Concurrent control will also help ensure customer satisfaction. Concurrent control takes place as the plans are being carried out (Snell 572). Diane and Rudy will be able to supervise their staff so that they can make sure they are working to the best of their ability. This will allow them to see firsthand how they are treating their customers. Concurrent control focuses on avoiding mistakes and seeing that the customers are adhered to in a timely manner. The last bureaucratic control method that the textbook discusses is feedback control. Feedback control is when the customers provide information about their experience to the company. The Grizzly Bear Lodge would benefit from using feedback because it would come directly from their customers. Based on what the feedback states, the lodge could make necessary adjustments. Feedback does not always have to be negative either. Customers could leave positive feedback so that they know what they should keep doing to keep customers satisfied. Budgeting is a big part of expansion. In order to expand, the current business should be successful. In the case of The Grizzly Bear Lodge, they are. In addition to success, however, the Conrad’s must have enough funding for the expansion. The Conrad’s must look at the bottom line for their lodge. The bottom line focuses on the six sigma
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