1. EXEXUTIVE SUMAMRY
In 1971, three young entrepreneurs began the Starbucks Corporation in Seattle Washington. Their key goal was to sell whole coffee beans. Soon after, Starbucks began experiencing huge growth, opening five stores all of which had roasting facilities, sold coffee beans and room for local restaurants. In 1987, Howard Schultz bought Starbucks from its original owners for $4 million after expanding Starbucks by opening three coffee bars.
From the original strategic vision of offering a welcoming experience for customers, being part of their community, and becoming a warm “third place” that is part of their lives everyday and that it can provide a superior cup of coffee, Howard Schultz –Starbucks’s CEO had evolved
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Engage and inspire Starbucks partners.
Ignite the emotional attachment with our customers.
Expand our global presence—while making each store the heart of the localneighborhood.
Be a leader in ethical sourcing andenvironmental impact.
Create innovative growthplatforms worthy of our coffee.
Deliver a sustainable economicmodel
Be the undisputed coffee authority.
It is very clear that Schultz’s vision has changed two times and the latter was different from the one before. The difference comes from the change in the position of Starbucks in market place and its future direction. The current strategy for Starbucks no longer concerns adding simply a new service within their stores but revolves around increasing their sustainability, increasing corporate responsibility, being the undisputed coffee leader in the worldwide marketplace, expanding their global presence, and creating innovative growth platforms.
All business that is not willing to grow with their customers will eventually fail. And Starbucks clearly understands their strategic vision has to evolve with their customer’s overtime. Coming up with a new vision means that Schultz hadreached the previous and decided the new challenges to conquer. Therefore, each changed vision provided the solid background for the next that contributed to the reputation, the expansion and success of Starbucks. His strategic vision for Starbucks in 2011-2012 is not likely to
* Starbucks has a reputation for new product development and creativity. However, they remain vulnerable to the possibility that their innovation may falter over time.
Their vision statement recognizes the means of setting a central goal that Starbucks aspire to reach, that ambition has altered the company’s vision over the years. For example, Charles Shultz envisioned the company operating 2000 stores within the United States by the year 2000. Unfortunately, that objective was not possible due to the risk the company undertook. After rethinking the company’s inherent worth, a simplified vision of, “being the most recognized coffee bean house in the world” became Starbucks mental picture; and today, Starbucks Corporation holds the title as such (Starbucks Corporation, 2010).
The extraordinary success Starbucks experienced during the early 1990s resulted from Howard Schultz’s passion and vision to create a coffee culture in the United States similar to the coffee culture he experienced while traveling to Italy. Schultz’s vision of the Starbucks brand evolved around providing a quality product while delivering exceptional customer service in an inviting atmosphere. Starbucks’ success can be attributable to the following factors:
business model may seem, there is plenty of hard work invested and financial risks taken to grow
Starbucks advertises two essential mission statements. First and foremost, it strives to “establish [ourselves] as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles while [we] grow(s).” (Starbucks) Reflective of its mission, Starbucks bases its strategic campaign and communications on six indispensable philosophies; structuring a pleasant work environment in which employees are treated with “respect and dignity,” incorporating diversity in all business aspects, purchasing, roasting and delivering fresh coffee, retaining satisfied customers, giving back to the community and environment, and developing
The enhancement to Starbucks Mission Statement was reflection of the economic down turn and the reappointment of its founder Howard Schultz as CEO to aid in Starbucks’ refocus on the customer and the core product coffee. Before Schultz’s appointment, he had sent a memo to the current CEO Jim Donald about his concern of ‘The Commoditization of the Starbucks Experience’ (www.starbucksgossip.com). In this memo Schultz describes how the atmosphere of the stores no longer have the soul of the past and reflect a chain of stores versus the warm feeling of a neighborhood store and that some people even call our store sterile, cookie cutter, no longer reflecting the passion our partners feel about our coffee. Starbucks vision as stated in its website is to become the most recognized and respected brand in the world, but at what cost? The commoditization of Starbucks began when the coffee company lost its appeal to its customers “the early adopters who valued the club-like atmosphere of relaxing over a quality cup of coffee found themselves in a minority. To grow, Starbucks increasingly appealed to grab and go customers for whom service meant speed of order delivery rather than recognition by and conversation with a barista. Starbucks introduced new store formats like Express to try to cater to this second segment without undermining the first. But many Starbucks veterans have now switched to Peets, Caribou, and other more exclusive brands”
The key elements of its organizational culture has derived from the managerial approach and concepts of Howard Schultz in making the company appeal as a global entity, while holding true to its values and mission statement. The Starbucks Mission statement is “to inspire and nurture the human spirit- one person one cup, and one neighborhood at a time. The company’s approach is to provide quality coffee, embrace diversity, connect with customers, improve their stores, be good neighbors, and reward their shareholders.” (Starbucks Coffee Company, 2013)
Strategic planning is the process of gathering information from stakeholders, market players, professional entity, and government agency. The purpose of gathering information is formulating a realistic and a workable framework that any organization can implement and work with. Evaluation of information is a key aspect in determine the kind of plans that the organization wish to a chive over certain a period. Strategic planning ensures the implementation is, crafted well, and parties involved be acquitted with it. Developing a good Strategic plan helps a company to implement its missions and visions effectively, and helps the company to evaluate
The company has a focus on innovation through an emphasis of introducing new products and coffees such as “instant coffee” Via which generated a large sales growth of over 200 million. These new products consistently help Starbucks evolve as a
“Our customers’ connection with, and trust in the Starbucks brand remains at a high level. We are laser-focused on delivering the finest quality coffee and getting the customer experience right every time.) “We’ve also been putting our feet into the shoes of our customers and are responding directly to their needs,” said Schultz. “Our customers are telling us they want value and quality and we will deliver that in a way that is both meaningful to them and authentic to Starbucks” (Starbucks 2009). During the Annual Meeting, Troy Alstead, executive vice president, chief financial officer and chief administrative officer, underscored the company’s strong financial position and outlined a two-fold growth strategy for the company.
First of all, Howard Schultz had a clear vision about his company. It is important for a great leader to have a clear vision about what to achieve. The emphasis on importance of employees is the outstanding point in his vision. This is why Starbucks has been investing in their
In 1971, three young entrepreneurs began the Starbucks Corporation in Seattle Washington. Their key goal was to sell whole coffee beans. Soon after, Starbucks began experiencing huge growth, opening five stores all of which had roasting facilities, sold coffee beans and room for local restaurants. In 1987, Howard Schultz bought Starbucks from its original owners for $4 million after expanding Starbucks by opening three coffee bars. These coffee bars were based on an idea that was originally proposed to the owner
Starbucks was founded in 1971 in Seattle’s: Pike Place Market, by Jerry Baldwin, Zev Siegel, and Gordon Bowker, each sharing a love for fine coffee and exotic teas. In 1981, Howard Schultz was first introduced to Starbuck’s, and became hooked after three sips. Throughout the year Schultz had meetings with Baldwin and Bowker and in 1982 Howard Schultz joined Starbuck’s as the head of retail and marketing operations. During a trip to Milan, Italy Schultz discovered a market for freshly
Corporate Strategy fundamentally is concerned with the selection of businesses in which the company should compete and with the development and coordination of that portfolio of business.[1] In the case of Starbucks the corporate strategy they have implemented is unique to their industry which has allowed them to differentiate from their competitors and is summarized best by Howard Schultz CEO of Starbucks, “We’re in the people business serving coffee,[2]” high quality specialty coffee and related products in a European café environment. It is clear Starbucks is in a growth strategy utilizing three key techniques that support its Mission, “to inspire and nurture the human spirit – one person, one cup and
Howard Schultz didn’t just build a company, he built an empire. Starbucks’ Coffee is a benchmark in the coffee trade, for coffee drinkers and, even non-coffee drinkers. He nursed a small company in the big city of Seattle, to a global