1. To have better safety records, the XYZ Company gives monetary incentive awards to its workers for lower accident rates due to the improper use of heavy equipment. Which of the following incentive plans describes this example?

1. To have better safety records, the XYZ Company gives monetary incentive awards to its workers for lower accident rates due to the improper use of heavy equipment. Which of the following incentive plans describes this example?

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter10: Designing Organization Structure

Section: Chapter Questions

Problem 3ED

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Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched into making his case for the changes that he was proposing to the company's shoplifting policy. He knew that convincing Ross Chenoweth was going to be a hard sell. Ross, the president and CEO was the son of the founder of the local, still-family-owned consumer electronics chain based in Phoenix, Arizona. He'd inherited not only the company, but also, his father's strict moral code. "I think it's time to follow the lead of other stores," Chris began. He pointed out that most Other retailers didn't bother calling the police and pressing charges unless the thief had shoplifted merchandise worth more than $50 to $100. In contrast, Westwind currently had a zero-tolerance policy toward theft that Ross's father had put in place when he started the business. Chris wanted to replace that policy with one that prosecuted only individuals between IS and 65 who had stolen more than $20 worth of goods, and who had a previous history of theft at Westwind. In the case of first-time culprits under IS or over 65, he argued for letting them Off With a strict warning, regardless of the value of their ill-gotten goods. Repeat offenders would be arrested. "Frankly, the local police are getting pretty tired Of having to come to Our stores every time a teenager sticks a CD in his jacket pocket," Chris pointed out. "And besides, we just afford the costs associated with prosecuting everyone." Every time he pressed charges against a shoplifter who'd made Off with a $10 item, Westwind lost money. The company had to engage a lawyer and pay employees Overtime for their court appearances. In addition, Chris was looking at hiring more security guards to keep up with the workload. Westwind was already in a losing battle at the moment with mass retailers who were competing all too successfully on price, so passing on the costs of its zero-tolerance policy to Customers wasn't really an option. " Let's concentrate on catching dishonest employees and those organized-theft rings. They're the ones who are really hurting us," Chris concluded. There was a long pause after Chris finished his carefully prepared speech. Ross thought about his recently deceased father, both an astute businessman and a person for whom honesty was a key guiding principle. If he were sitting here today, he`d no doubt say that theft was theft—that setting a minimum was tantamount to saying that stealing was acceptable, just as long as you steal too much. He looked at Chris. "You know, we've both got teenagers. Is this really a message you want to send out, especially to kids? You know as well as I do that there's nothing they like better than testing limits. It's almost an invitation to see if you can beat the system." But then Ross faltered as he found himself glancing at the latest financial figures on his desk—another in a string of quarterly losses. If West-wind went under, a lot of employees would be looking for another way to make a living. In his heart, he believed in his father's high moral standards, but he had to ask himself: Just how moral could Westwind afford to be? Adopt Chris Dykstra`s proposed changes, but with a higher limit than the proposed $20 amount (say, $50 or $100), but which is still less than the cost of prosecution. In addition, make sure that the policy isn't publicized. That way, you'll reduce costs even more and still benefit from your reputation for prosecuting all shoplifters.
Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched into making his case for the changes that he was proposing to the company's shoplifting policy. He knew that convincing Ross Chenoweth was going to be a hard sell. Ross, the president and CEO was the son of the founder of the local, still-family-owned consumer electronics chain based in Phoenix, Arizona. He'd inherited not only the company, but also, his father's strict moral code. "I think it's time to follow the lead of other stores," Chris began. He pointed out that most Other retailers didn't bother calling the police and pressing charges unless the thief had shoplifted merchandise worth more than $50 to $100. In contrast, Westwind currently had a zero-tolerance policy toward theft that Ross's father had put in place when he started the business. Chris wanted to replace that policy with one that prosecuted only individuals between IS and 65 who had stolen more than $20 worth of goods, and who had a previous history of theft at Westwind. In the case of first-time culprits under IS or over 65, he argued for letting them Off With a strict warning, regardless of the value of their ill-gotten goods. Repeat offenders would be arrested. "Frankly, the local police are getting pretty tired Of having to come to Our stores every time a teenager sticks a CD in his jacket pocket," Chris pointed out. "And besides, we just afford the costs associated with prosecuting everyone." Every time he pressed charges against a shoplifter who'd made Off with a $10 item, Westwind lost money. The company had to engage a lawyer and pay employees Overtime for their court appearances. In addition, Chris was looking at hiring more security guards to keep up with the workload. Westwind was already in a losing battle at the moment with mass retailers who were competing all too successfully on price, so passing on the costs of its zero-tolerance policy to Customers wasn't really an option. "Let's concentrate on catching dishonest employees and those organized-theft rings. They're the ones who are really hurting us," Chris concluded. There was a long pause after Chris finished his carefully prepared speech. Ross thought about his recently deceased father, both an astute businessman and a person for whom honesty was a key guiding principle. If he were sitting here today, he`d no doubt say that theft was theft—that setting a minimum was tantamount to saying that stealing was acceptable, just as long as you steal too much. He looked at Chris. "You know, we've both got teenagers. Is this really a message you want to send out, especially to kids? You know as well as I do that there's nothing they like better than testing limits. It's almost an invitation to see if you can beat the system." But then Ross faltered as he found himself glancing at the latest financial figures on his desk—another in a string of quarterly losses. If West-wind went under, a lot of employees would be looking for another way to make a living. In his heart, he believed in his father's high moral standards, but he had to ask himself: Just how moral could Westwind afford to be? Adopt Chris Dykstra's proposed changes and show more leniency to first-time offenders. It is a more cost effective approach to the problem than the current policy, plus it stays close to your father's Original intent.
An example of this process at work is the effort to introduce VOIP telephone service. Select one: a. Horizontal Marketing Strategy b. Vertical Marketing Strategy c. Beachhead Strategy d. Competitor Analysis Strategy The new technology typically differs from the old one in certain important ways. When it is first introduced, the new technology is usually superior to existing technology on key dimensions, such as quality, performance, or reliability. Select one: True False
Tonya's firm develops safety-critical software. Tonya's colleagues who write the code for this software face ethical dilemmas related to _____. a. security holes and system downtime b. fake news and tabloid cloaking X c. software defects and customer complaints d. production costs and ease of use for customers I put option c. and it was wrong.
Jad, the new CEO for Amana, is working hard to turn around the formerly successful real estate business. His goal is to make Amana a leader in the industry. Jad is currently at a meeting with senior officers and is informing them about measuring the company's performance. -Before he begins his discussion, Jad defines ________ as the accumulated end results of all the organization's work processes and activities. Select one: a. scenario planning b. organizational planning c. organizational performance d. environmental scanning
PESTLE is a mnemonic which in its expanded form denotes P for Political, E for Economic, S for Social, T for Technological, L for Legal and E for Environmental.You are evaluating an investment in the higher education industry during the height of the pandemic, where classes are done online. A new tiktok style micro-learning mobile app has gained significant commercial success. Under what aspect of the PESTLE analysis framework would this be evaluated a.Environmental b.Legal c.Social d.Educational e.Technological
To be effective, an organization must have clearly defined sets of goals and objectives. True lr false
We have been operating our mobile food truck business now for 30 days at the Harvard University campus.Our daily sales and number of customers are increasing at a constant rate. Our problem is that we do not know if our customers are happy with the quality and variety of the food, the level of pricing, or the courtesy of our staff. Task: You will design a four-to-five open questions survey that we could pose to our prospects to solve our problem. note: make 4 to 5 open questions to gather enough informations
Some starters for you! Customers seldom articulate their needs in a proper manner; rather they more than often express their needs (many times, bitch and moan!) in the form of their problems. Below given are a few such statements. Translate the following customer statements about a student book bag into proper ‘needs’ statements: a) “I never use both straps on my knapsack; I just sling it over one shoulder.” b) “See how the leather on the bottom of the bag is all scratched; it’s ugly.” c) “I hate the sound of zipping and unzipping.” d) “There’s nothing worse than a banana that’s been squished by the edge of a text book.” e) “When I’m standing in line at the cashier trying to find my chequebook while balancing my bag on my knee, I feel like a stork.”
You are an operations manager for a shoe manufacturer. Your responsibilities could be grouped by which of the following three areas? (Choose three answers.) Group of answer choices Quality control Customization Production planning Intangibility Production control Customer contact
Of the two types of customer expectations, performance expectations fluctuate the most. Describe situations that might cause expectations to increase, thereby narrowing the width of the zone of tolerance for customers. What recommendations do you provide for the organization in these situations to better enable the organization to achieve its satisfaction targets?
Suppose you are invited for consultation of developing and managing “FoodPanda Replica” for local market in Local City of Pakistan i.e Multan. If Prototype is successful you have to replicate this model in major cities of Pakistan. Your main targets are to guide for complete process (after learning through all the lectures of ASE Covered so far) from idea to implementation. So far this you have access of all type of requested resources (development + Non Development) but at the end of TSP Launch Process, team must be act as well jelled team and it must have to deliver what commits for developing successful Prototype. Your Tasks are as following Identify all the stakeholders involved Determine How many and what type of meetings you have to call start to end of the process Define Goals for required meetings with agenda with all necessary stakeholders which are required for that particular meeting Define Quality standards for each step which you can measure to check quality of…