Give three examples of organizations that have acquired or developed new technologies to support the following objectives and provide a short rationale for each example: reducing cost reducing lead time or lead time variability improving quality increasing flexibility and the ability to customiz
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Give three examples of organizations that have acquired or developed new technologies to support the following objectives and provide a short rationale for each example:
- reducing cost
- reducing lead time or lead time variability
- improving quality
- increasing flexibility and the ability to customize
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- Discuss the different approaches to benchmarking Intelext carried out for their organization benchmarking process and give appropriate examples from the case study? [Case study in the given pictures]Evaluate the benchmarking processes used by Xerox and suggest how you believe the organisation has improved its customer offering through its process development initiatives. Your answer should be reflective of the methods of benchmarking used by Xerox in the case study.You are building a Quality Assurance team for your company. The hourly workers are in place and it is time to find the team leader.A) Write a job description for the position of Quality Assurance Manager. This position will have 10 hourly team members reporting to the manager. Research this position and list a minimum of 5 duties the manager must be able to perform. Include educational requirements, determine experience necessary.B) Write a formal job offer for the position of Quality Manager. Offer must include at a minimum, job title, duties, salary, dress code, company drug policy, and benefits.
- The American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs". a) Comment on this definition - is there anything you would add or change to improve it? b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).Customer Manufacturing Group (2010) Using Business Process Improvement Teams to Increase Customer Satisfaction and Improve Performance. A Customer Manufacturing Group Case Study [Online]. Available at: http://www.customermfg.com/wpfiles/csbpi.pdf (Links to an external site.) Question How would you suggest that the process of business process improvement outlined in this case study could be improved further?Interview managers at a local company to identify the key business measures (financial, market, supplier, employee, process, information, innovation, etc.) for that company.What quality indicators does that company measure? What cause-and effect (interlinking) performance relationships would be of interest to the organization?
- Describe the basics of a quality information system, document control, and information flows. If you were a Quality Manager, how would you manage this type of system to help the organization make good decisions?Total quality management (TQM) is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with training. Total quality management aims to hold all parties involved in the production process accountable for the overall quality of the final product or service In light of the above, analyse the various total quality management concepts which can be used for the implementation of a total quality management programme in reference to the case study - image attached.Explain how to establish the benchmarking process. Also, address the critical issues you must address.
- When compared to the idea of "quality improvement," what is the difference between benchmarking and that term?CASE 2 Direction: Complete the table below. Use your own idea/s in completing this task. You may reflect it in the real scenario today experiencing this amazing situation by this pandemic. Traditional VS Quality Culture Traditional culture (Face to Face classes) Quality culture (modular/online classes) Operating Philosophy Objectives Management Approach Attitude towards customers (teacher- student attitude) Problem Solving Approach Supplier relationship (teacher-student relationship) Performance improvement approach ( students output)select any company and do the following Quality Improvement Process for it :———————————————————————————————————————–You have requested by your manager to establish a team and to start a quality improvement process that will improve either product, service or an activity.Using the FOCUS PDCA Quality Improvement Mythology and the famous Quality Tools:Identify a Problem Statement and Mission StatementIdentify a problem (using a brainstorming and NGT)Identify a team (using a Flow Chart)Identify a priority area to improve ( using Decision Matrix)Identify a cause and effect (root cause analysis) between this area and its causes (using Fishbone Diagram)Make sure the problem or the opportunity of concern is in place and need improvement (using a Check…
