10. Which of the following correctly describes the support activities of the value chain? The firm infrastructure includes accountants in the auditing service line of an accounting firm. Technological development includes gathering technical knowledge, hardware and software necessary for the improved operations of the other activities in the value chain. The procurement activity focuses on undertaking supplier background checks and negotiating prices. The human resource department is solely in charge of the number of employees to hire and the pay which those employees will be receiving.

Cornerstones of Cost Management (Cornerstones Series)
4th Edition
ISBN:9781305970663
Author:Don R. Hansen, Maryanne M. Mowen
Publisher:Don R. Hansen, Maryanne M. Mowen
Chapter13: The Balanced Scorecard: Strategic-based Control
Section: Chapter Questions
Problem 23P: The following strategic objectives have been derived from a strategy that seeks to improve asset...
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10.

Which of the following correctly describes the support activities of the value chain?

The firm infrastructure includes accountants in the auditing service line of an accounting firm.

Technological development includes gathering technical knowledge, hardware and software necessary for the improved operations of the other activities in the value chain.

The procurement activity focuses on undertaking supplier background checks and negotiating prices.

The human resource department is solely in charge of the number of employees to hire and the pay which those employees will be receiving.

 

11.

Aling Rosa is a sari-sari store owner. Along the street where she operates her store, there are three other stores offering similar products at similar prices. What should she do to allow her business to thrive in the next three to five years?

Determine whether building good supplier relations will allow her to lower costs, and therefore provide lower prices.

Determine whether selling hard-to-get items will allow her to attract customers.

Identify a customer group within her barangay or street, particularly those with unsatisfied needs and wants in terms of product and service offerings, and consider changing the business model towards that buyer preference.

All of the above.

 

12.

The following are advantages of applying the value chain analysis in strategic cost management. Which provides the LEAST effect?

The identification of EXCESSIVE RESOURCE USAGE in value adding activities and the potential to avoid them

The identification of NON-VALUE ADDING ACTIVITIES and the potential to avoid them

The identification of COSTS THAT ALLOW PRODUCT DIFFERENTIATION and prioritizing them

The identification of EXCESSIVE COMMITTED AND FIXED COSTS, and the potential of avoiding them

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