7. 8. 9. In Juran's view, workers cause less than 20% of quality problems. Who causes the other 80%? a. Customer b. Management c. Equipment d. Unions Zero defects means a worker comes to work each day determined not to make a single mistake. a. True b. False The external customer a. Works on a different process unit b. Is the person buying the manufactured product c. Works at company headquarters in another city d. Is an overseas client ||

Elements Of Electromagnetics
7th Edition
ISBN:9780190698614
Author:Sadiku, Matthew N. O.
Publisher:Sadiku, Matthew N. O.
ChapterMA: Math Assessment
Section: Chapter Questions
Problem 1.1MA
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J 1
7.
8.
9.
10.
11.
12.
13.
In Juran's view, workers cause less than 20% of quality problems. Who causes
the other 80%?
a. Customer
b. Management
c. Equipment
d. Unions
Zero defects means a worker comes to work each day determined not to make a
single mistake.
a. True
b. False
The external customer
a. Works on a different process unit
b. Is the person buying the manufactured product
c. Works at company headquarters in another city
d. Is an overseas client
Juran's quality system emphasized
a. Employee development
b. Management's responsibilities
c. The internal customer
d. Equipment reliability
The man who advocated the trilogy of management.
a. Deming
b. Crosby
c. Juran
d. Shewhart
The internal customer is another worker in the process receiving your work or
input.
a. True
b. False
The three things needed to mass produce anything are: (mark ALL that are
correct)
a. The parts
b. A way to put them together
c. An efficient way to organize the work
d. Labor
e. Management
||
Transcribed Image Text:7. 8. 9. 10. 11. 12. 13. In Juran's view, workers cause less than 20% of quality problems. Who causes the other 80%? a. Customer b. Management c. Equipment d. Unions Zero defects means a worker comes to work each day determined not to make a single mistake. a. True b. False The external customer a. Works on a different process unit b. Is the person buying the manufactured product c. Works at company headquarters in another city d. Is an overseas client Juran's quality system emphasized a. Employee development b. Management's responsibilities c. The internal customer d. Equipment reliability The man who advocated the trilogy of management. a. Deming b. Crosby c. Juran d. Shewhart The internal customer is another worker in the process receiving your work or input. a. True b. False The three things needed to mass produce anything are: (mark ALL that are correct) a. The parts b. A way to put them together c. An efficient way to organize the work d. Labor e. Management ||
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