9. Explain the essential components of the ISO 9000-2015 quality systems standard. These concepts: (short concept) -Leadership. -Customer focus. -Commitment of people. -Focus on processes. -Improvement. -Evidence-based decision making. -Relationship management.
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9. Explain the essential components of the ISO 9000-2015 quality systems standard.
These concepts: (short concept)
-Leadership.
-Customer focus.
-Commitment of people.
-Focus on processes.
-Improvement.
-Evidence-based decision making.
-Relationship management.
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Solved in 2 steps
- The 14 points of Deming states that O a Quality improvement is merely done by the organization management . b. Quality improvement throughout the organization is diminished. C. All the operating forces should be put to work to improve quality. O d. All managers must be involved in conferences and lectures.1. The leader in the quality movement who recommended that organizations "eliminate numerical quotas for the work force and numerical goals for management.": A. Juran B. Ishikaw C. Crosby D. Feigenbaum E. Taguchi F. none of the above 2. The quality leader responsible for the term Total Quality Management (TQM): A. Juran B. Ishikawa C. Crosby D. Feigenbaum E. Taguchi F. none of the above 3. The quality leader most associated with the concept of robustness: A. Juran B. Ishikawa C. Crosby D. Feigenbaum TOTAL QUALITY MANAGEMENT-MBA EXAMINER:GAT1. Which of the following statements depict the meaning of "total" in the term TQM? a) The total of all efforts put by the employees towards quality b) Total satisfaction of the customers about a company's products and services c) Ensuring every supplier follows quality practices in their work place d) Making quality happen everywhere in an organization by involving everyone 2. A firm distributed a brochure with tall promises about its services. It could not meet these in reality, leaving a number of customers disappointed. In the context of the five gaps model, whcih gap was responsible for service quality failure in this case? a) Gap 4 b) Gap 1 c) Gap 2 d) Gap 3 3. Which of the following are considered as assignable causes that could produce defects in a process? a) Humidity levels increased on account of rain b) Workers attending to the guests in a hotel were upset on account of a recent guideline issued by the management c) The cutting tool in a machine was replaced recently d)…
- Match the quality “guru” with the specific aspects of their teachings. Use C for Crosby, D for Deming, and J for Juran.___________ Defined quality as “fitness for use.”___________ Defined quality as “conformance to requirements.”___________ Set the performance standard as “zero defects.”___________ Defined 14 points for management to follow.___________ Emphasized a general management approach to quality, especially the human elements.___________ Rejected the concept of statistically acceptable levels of quality.___________ Stated that less than 20 percent of quality problems are due to workers.___________ Recommended continuous improvement to reduce variations.Which of the following statements does NOT help to close the gaps? * a. Service must reflect customer expectations b. Give information on product research and feedback on operations to customers c. educate customers to see the reality of service delivery d. Unlearn perceptions and interpretation of service delivery 2. Displaying performance on the firm's quality standards through surveys and customer advisory panels are examples of ___ of service quality * a. hard measures b. soft measures c. control chart metricINSTRUCTION: Choose the correct answer and no need for an explanation. 1. In the course of employment, organizations also carry out employee training to improve employee productivity and generally grow the organization. Further evaluation is carried out at the end of each training to test the impact of the training on employee skills, and test for improvement. A. Time-series Design B. One-Shot Case Study Design C. One-Group Pretest – Posttest Design D. Static-Group Comparison Design 2. A teacher wants to determine whether reading to children an extra hour a day would increase their reading skill. A group of children are chosen. The teacher will read an extra hour a day to these children. It was found, at the end of the semester, these children’s reading skills are pretty good. A. One-Group Pretest – Posttest Design B. One-Shot Case Study Design C. Static-Group Comparison Design D. Time-series Design 3. A study take into the possible connection between lifelong exercise and…
- 1.Based upon the definition of TQM according to Evans and Lindsay (2019) who has to be satisfied first ? A.Workforce B.Consumers C.Customers D.Employees 2.Among the TQM gurus, who defined quality as fitness for use? A. Feigenbaum B. Baldrige C. Crosby D. Juran 3.Dr. William Edwards Deming has been known for his PDSA, wherein each one is expected to create a consistency of purpose with ______. A. performance B. persistence C. plan D. prayer 4.The seven characteristics of managing TQ have been described by this leading quality expert and proponent of the TQC approach. A. Baldrige B. Crosby C. Deming D. FeigenbaumPlease explain all. 1.Which is not a factor that drives employees to participate in the process improvement? organizational stability types of people self-esteem & self-confidence organizational culture 2. When your organization needs to determine the cost of quality it should examine all but? labor cost preventive cost appraisal costs failure costs 3. ______- shapes the culture for process improvement. stability standardize Jidoka involvement 4. Well-chosen measures are simple and unambiguous and should be easy to use. A characteristic set of measures might include competing demands for attention a measure of outcomes strategic relevance the pain of disruption 5. A core value of process improvement is; selling process improvement as a way to lower cost true or false1. Which of the following statements depict the meaning of "total" in the term TQM? a) The total of all efforts put by the employees towards quality b) Total satisfaction of the customers about a company's products and services c) Ensuring every supplier follows quality practices in their work place d) Making quality happen everywhere in an organization by involving everyone
- Please do not give solution in image format thanku PROJECT :ISO 9000 OR TQM 4. What is total quality management? a) What is the purpose of embracing Total Quality Management ? b) What is/are the benefit/s practicing total quality management in your organization 5. Your proposal & arguments (refer to, your task)What is an important philosophy in ensuring customers’ needs are met under Total Quality Management tool? Group of answer choices It is the role of the marketing department to ensure customers’ needs are met. Every part of the organization plays an important role to ensure customer satisfaction It is difficult to satisfy customers’ needs so the company must conduct regular customer survey to find out their needs. It is the responsibility of the team members of the TQM project team to introduce changes to meet customers’ needs.Total Quality Management (TQM) is creating an organizational culture committed to the continuous improvement of skills, teamwork, processes, product and service quality, and customer satisfaction. 1. Discuss the seven (7) basic tools of total quality management (TQM). 2. Discuss demings PDCA Cycle and list down his 14 points.