Write brief notes on the following: a. Standards are a necessity in the application of Quality processes in any organization. b. Total Quality Management c. Provider safety and patient safety are both important in quality processes. d. Culture is a seeming threat to health care service
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Write brief notes on the following:
a. Standards are a necessity in the application of Quality processes
in any organization.
b. Total
c. Provider safety and patient safety are both important in quality
processes. d. Culture is a seeming threat to health care service
Step by step
Solved in 3 steps
- Research for a company (should be existing) here in the Philippine setting, and analyze the following: min of 10 and maximum of 20 sentence each 1. How do they implement quality assurance across their organization? (From the Organization, to their employees, to their market) 2. What are the current practices that governs the moral standards of their employees? And how do they apply CSR? 3. Discuss the company's quality culture.Tools and Techniques for the Manage Quality process include(s) _________________. a. checklists b. affinity diagrams c. flowcharts d. all of the aboveThe American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs". a) Comment on this definition - is there anything you would add or change to improve it? b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).
- A local pharmaceutical firm of Pakistan has decided to restructure its end to end process as per the quality standards of DRAP (Drug Regulatory authority of Pakistan). The management is keen to implement Quality Management organization wide. You are asked to analyze the entire transformation. Employee involvement and its benefits The role of the top management in enforcing quality management Guidelines of quality costing system ensuring no damages Requirement for ISO certification REQUIREMENT Please use above key points and prepare a draft of Quality Management Process guide lines for this firm. You are encouraged to write your answer in small paragraph and in bullets points. The maximum length of this answer should not be more than 250 words.1.Based upon the definition of TQM according to Evans and Lindsay (2019) who has to be satisfied first ? A.Workforce B.Consumers C.Customers D.Employees 2.Among the TQM gurus, who defined quality as fitness for use? A. Feigenbaum B. Baldrige C. Crosby D. Juran 3.Dr. William Edwards Deming has been known for his PDSA, wherein each one is expected to create a consistency of purpose with ______. A. performance B. persistence C. plan D. prayer 4.The seven characteristics of managing TQ have been described by this leading quality expert and proponent of the TQC approach. A. Baldrige B. Crosby C. Deming D. FeigenbaumWhich of the following statements does NOT help to close the gaps? * a. Service must reflect customer expectations b. Give information on product research and feedback on operations to customers c. educate customers to see the reality of service delivery d. Unlearn perceptions and interpretation of service delivery 2. Displaying performance on the firm's quality standards through surveys and customer advisory panels are examples of ___ of service quality * a. hard measures b. soft measures c. control chart metric
- 1. Which of the following statements depict the meaning of "total" in the term TQM? a) The total of all efforts put by the employees towards quality b) Total satisfaction of the customers about a company's products and services c) Ensuring every supplier follows quality practices in their work place d) Making quality happen everywhere in an organization by involving everyone 2. A firm distributed a brochure with tall promises about its services. It could not meet these in reality, leaving a number of customers disappointed. In the context of the five gaps model, whcih gap was responsible for service quality failure in this case? a) Gap 4 b) Gap 1 c) Gap 2 d) Gap 3 3. Which of the following are considered as assignable causes that could produce defects in a process? a) Humidity levels increased on account of rain b) Workers attending to the guests in a hotel were upset on account of a recent guideline issued by the management c) The cutting tool in a machine was replaced recently d)…What are the aspects of quality that and org needs to consider?What quality-related trade-offs might there be between having a single large, centralized produce processing facility and having many small, decentralized produce-processing facilities? 4. Give three examples of what would be considered unethical behavior involving management of quality, and state which ethical principle
- case study attached (no plagarism) (Apa citation) please answer the following questions: What are the most significant events in the story of how the plant survived because of its adoption of quality-based principles? SPC is an operational level technique of ensuring quality conformance. How many of the benefits of bringing the plant under control would you categorize as strategic?Which of the below total quality management elements can be found on the case study attached, motivate your answer 1. Ethics - Ethics is the discipline concerned with good and bad in any situation. It is a two faceted subject represented by organizational and individual ethics. Organizational ethics establish a business code of ethics that outlines guidelines that all employees are to adhere to in the performance of their work. Individual ethics include personal rights or wrongs. 2. Integrity - Integrity implies honesty, morals, values, fairness, adherence to the facts and sincerity. The characteristic is what customers (internal or external) expect and deserve to receive. People see the opposite of integrity as duplicity. TQM will not work in an atmosphere of duplicity. 3. Trust - Trust is a by-product of integrity and ethical conduct. Without trust, the framework of TQM cannot be built. Trust fosters the full participation of all members. It allows empowerment that encourages…n your opinion, which of the three universal principles of quality management of Juran’s trilogy is the most important one justify why..