A customer calls requesting that a service technician be sent to her residence immediately to fix her cable box. It is late in the evening, and service technicians cannot be sent out at this time. You see that she has an appointment for a service technician to be sent tomorrow, but she is becoming more upset because she thinks her need is urgent.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section: Chapter Questions
Problem 59P
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A customer calls requesting that a service technician be sent to her residence immediately to fix her cable box. It is late in the evening, and service technicians cannot be sent out at this time. You see that she has an appointment for a service technician to be sent tomorrow, but she is becoming more upset because she thinks her need is urgent.
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ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,