a) For each of the strategic priorities, suggest three performance measures.  b) If the company is successful in achieving challenging targets for these performance measures, will it also necessarily achieve high profitability? Explain your answer.

The owner-manager of Molena Restaurant describes the balanced scorecard measures used to assess performance by listing the performance measures (given in the below table): Required: Link the measures to the perspective number(s) of the balanced scorecard. Perspective 1. Financial 2. Customer 3. Learning and growth 4. Internal business processes Performance Measure Beverage and wine revenue Customer complaints Kitchen staff training Order errors Profit Reviews on social media Table turnover Wait-staff assessments Wine training for wait staff Perspective Number 1 2 3 4

Ladbrecks was founded by members of the Ladbreck family in the 1880s. The first store opened under the name Ladbreck Dry Goods. Building on its history of excellence in customer service, the company initiated its performance-based incentive plan to support its stated firm-wide strategy of "customer emphasis" with "employee empowerment." Management expected it to result in further enhancement of customer service and, consequently, in an increase in sales generated at its stores. The plan was implemented in stores sequentially as company managers intended to examine and evaluate the plan's impact on sales and profitability. By the end of 1994, ten stores had implemented the plan. In 1995, ten more stores implemented the plan, bringing the total to 20 out of a total of 50. Management decided to call you in to provide an independent assessment. While the company thought that sales had increased with the plan's implementation, the human resource department did not know exactly…

Pine Belt Billboards seeks to design a variable-pay plan that encourages teamwork and business knowledge of its employees. To ensure maximum motivation, Pine Belt wants its variable-pay plan to show a clear performance-reward link. Which of the following plans is most suitable for Pine Belt? Pine Belt Billboards seeks to design a variable-pay plan that encourages teamwork and business knowledge of its employees. To ensure maximum motivation, Pine Belt wants its variable-pay plan to show a clear performance-reward link. Which of the following plans is most suitable for Pine Belt?   Stock ownership plan   Stock options plan   Cash profit sharing plan   Gain-sharing plan