A graduate research assistant "moonlights" at the short order counter in the student union snack bar in the evenings. He is considering asking for help taking orders, but needs to convince the management that they should hire another student. Because he is taking a simulation class, he thinks it may be the perfect way to convince management to hire more help if he can show that customers have to wait a long time. When a customer arrives, he takes their order and their payment, prepares the food, gives it to the customer, and then takes the order from the next person in line. If someone arrives while he's cooking an order, they have to wait until he's completed the current order. He has simulated 5 orders. Customer Time of Time Order Order Prep Customer Customer Wait Number Arrival Taken Time

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter11: Simulation Models
Section11.4: Marketing Models
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A graduate research assistant "moonlights" at the short order counter in the student union snack bar in the
evenings. He is considering asking for help taking orders, but needs to convince the management that they
should hire another student. Because he is taking a simulation class, he thinks it may be the perfect way to
convince management to hire more help if he can show that customers have to wait a long time. When a
customer arrives, he takes their order and their payment, prepares the food, gives it to the customer, and then
takes the order from the next person in line. If someone arrives while he's cooking an order, they have to wait
until he's completed the current order. He has simulated 5 orders.
Customer
Number
Time of Time Order Order Prep
Arrival
Taken
Time
Customer
Receives Food
Customer Wait
Time
1
2
2
4
6
0
2
14
14
7
3
19
6
4
28
8
5
33
4
The utilization of the cook is
e is:
60%
70%
Transcribed Image Text:A graduate research assistant "moonlights" at the short order counter in the student union snack bar in the evenings. He is considering asking for help taking orders, but needs to convince the management that they should hire another student. Because he is taking a simulation class, he thinks it may be the perfect way to convince management to hire more help if he can show that customers have to wait a long time. When a customer arrives, he takes their order and their payment, prepares the food, gives it to the customer, and then takes the order from the next person in line. If someone arrives while he's cooking an order, they have to wait until he's completed the current order. He has simulated 5 orders. Customer Number Time of Time Order Order Prep Arrival Taken Time Customer Receives Food Customer Wait Time 1 2 2 4 6 0 2 14 14 7 3 19 6 4 28 8 5 33 4 The utilization of the cook is e is: 60% 70%
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