A manager in a company would like to change how employees manage incoming orders. The manager has attempted many approaches to gain the support of the employees, and a few are now finally agreeing that the new process makes sense. Which step should the manager take once the new process has been implemented? A.Determine the next change to implement B.Reward the employees with a bonus C.Change the organizational chart D.Monitor the success of the change

A manager in a company would like to change how employees manage incoming orders. The manager has attempted many approaches to gain the support of the employees, and a few are now finally agreeing that the new process makes sense. Which step should the manager take once the new process has been implemented? A.Determine the next change to implement B.Reward the employees with a bonus C.Change the organizational chart D.Monitor the success of the change

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter10: Designing Organization Structure

Section: Chapter Questions

Problem 3ED

See similar textbooks

Similar questions

Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched into making his case for the changes that he was proposing to the company's shoplifting policy. He knew that convincing Ross Chenoweth was going to be a hard sell. Ross, the president and CEO was the son of the founder of the local, still-family-owned consumer electronics chain based in Phoenix, Arizona. He'd inherited not only the company, but also, his father's strict moral code. "I think it's time to follow the lead of other stores," Chris began. He pointed out that most Other retailers didn't bother calling the police and pressing charges unless the thief had shoplifted merchandise worth more than $50 to $100. In contrast, Westwind currently had a zero-tolerance policy toward theft that Ross's father had put in place when he started the business. Chris wanted to replace that policy with one that prosecuted only individuals between IS and 65 who had stolen more than $20 worth of goods, and who had a previous history of theft at Westwind. In the case of first-time culprits under IS or over 65, he argued for letting them Off With a strict warning, regardless of the value of their ill-gotten goods. Repeat offenders would be arrested. "Frankly, the local police are getting pretty tired Of having to come to Our stores every time a teenager sticks a CD in his jacket pocket," Chris pointed out. "And besides, we just afford the costs associated with prosecuting everyone." Every time he pressed charges against a shoplifter who'd made Off with a $10 item, Westwind lost money. The company had to engage a lawyer and pay employees Overtime for their court appearances. In addition, Chris was looking at hiring more security guards to keep up with the workload. Westwind was already in a losing battle at the moment with mass retailers who were competing all too successfully on price, so passing on the costs of its zero-tolerance policy to Customers wasn't really an option. " Let's concentrate on catching dishonest employees and those organized-theft rings. They're the ones who are really hurting us," Chris concluded. There was a long pause after Chris finished his carefully prepared speech. Ross thought about his recently deceased father, both an astute businessman and a person for whom honesty was a key guiding principle. If he were sitting here today, he`d no doubt say that theft was theft—that setting a minimum was tantamount to saying that stealing was acceptable, just as long as you steal too much. He looked at Chris. "You know, we've both got teenagers. Is this really a message you want to send out, especially to kids? You know as well as I do that there's nothing they like better than testing limits. It's almost an invitation to see if you can beat the system." But then Ross faltered as he found himself glancing at the latest financial figures on his desk—another in a string of quarterly losses. If West-wind went under, a lot of employees would be looking for another way to make a living. In his heart, he believed in his father's high moral standards, but he had to ask himself: Just how moral could Westwind afford to be? Continue Westwind's zero-tolerance policy toward shoplifting. It's the right thing to do—and it Will pay Off in the end in higher profitability because the chain's reputation for being tough on crime Will reduce overall losses from theft.
Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched into making his case for the changes that he was proposing to the company's shoplifting policy. He knew that convincing Ross Chenoweth was going to be a hard sell. Ross, the president and CEO was the son of the founder of the local, still-family-owned consumer electronics chain based in Phoenix, Arizona. He'd inherited not only the company, but also, his father's strict moral code. "I think it's time to follow the lead of other stores," Chris began. He pointed out that most Other retailers didn't bother calling the police and pressing charges unless the thief had shoplifted merchandise worth more than $50 to $100. In contrast, Westwind currently had a zero-tolerance policy toward theft that Ross's father had put in place when he started the business. Chris wanted to replace that policy with one that prosecuted only individuals between IS and 65 who had stolen more than $20 worth of goods, and who had a previous history of theft at Westwind. In the case of first-time culprits under IS or over 65, he argued for letting them Off With a strict warning, regardless of the value of their ill-gotten goods. Repeat offenders would be arrested. "Frankly, the local police are getting pretty tired Of having to come to Our stores every time a teenager sticks a CD in his jacket pocket," Chris pointed out. "And besides, we just afford the costs associated with prosecuting everyone." Every time he pressed charges against a shoplifter who'd made Off with a $10 item, Westwind lost money. The company had to engage a lawyer and pay employees Overtime for their court appearances. In addition, Chris was looking at hiring more security guards to keep up with the workload. Westwind was already in a losing battle at the moment with mass retailers who were competing all too successfully on price, so passing on the costs of its zero-tolerance policy to Customers wasn't really an option. " Let's concentrate on catching dishonest employees and those organized-theft rings. They're the ones who are really hurting us," Chris concluded. There was a long pause after Chris finished his carefully prepared speech. Ross thought about his recently deceased father, both an astute businessman and a person for whom honesty was a key guiding principle. If he were sitting here today, he`d no doubt say that theft was theft—that setting a minimum was tantamount to saying that stealing was acceptable, just as long as you steal too much. He looked at Chris. "You know, we've both got teenagers. Is this really a message you want to send out, especially to kids? You know as well as I do that there's nothing they like better than testing limits. It's almost an invitation to see if you can beat the system." But then Ross faltered as he found himself glancing at the latest financial figures on his desk—another in a string of quarterly losses. If West-wind went under, a lot of employees would be looking for another way to make a living. In his heart, he believed in his father's high moral standards, but he had to ask himself: Just how moral could Westwind afford to be? Adopt Chris Dykstra`s proposed changes, but with a higher limit than the proposed $20 amount (say, $50 or $100), but which is still less than the cost of prosecution. In addition, make sure that the policy isn't publicized. That way, you'll reduce costs even more and still benefit from your reputation for prosecuting all shoplifters.
Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched into making his case for the changes that he was proposing to the company's shoplifting policy. He knew that convincing Ross Chenoweth was going to be a hard sell. Ross, the president and CEO was the son of the founder of the local, still-family-owned consumer electronics chain based in Phoenix, Arizona. He'd inherited not only the company, but also, his father's strict moral code. "I think it's time to follow the lead of other stores," Chris began. He pointed out that most Other retailers didn't bother calling the police and pressing charges unless the thief had shoplifted merchandise worth more than $50 to $100. In contrast, Westwind currently had a zero-tolerance policy toward theft that Ross's father had put in place when he started the business. Chris wanted to replace that policy with one that prosecuted only individuals between IS and 65 who had stolen more than $20 worth of goods, and who had a previous history of theft at Westwind. In the case of first-time culprits under IS or over 65, he argued for letting them Off With a strict warning, regardless of the value of their ill-gotten goods. Repeat offenders would be arrested. "Frankly, the local police are getting pretty tired Of having to come to Our stores every time a teenager sticks a CD in his jacket pocket," Chris pointed out. "And besides, we just afford the costs associated with prosecuting everyone." Every time he pressed charges against a shoplifter who'd made Off with a $10 item, Westwind lost money. The company had to engage a lawyer and pay employees Overtime for their court appearances. In addition, Chris was looking at hiring more security guards to keep up with the workload. Westwind was already in a losing battle at the moment with mass retailers who were competing all too successfully on price, so passing on the costs of its zero-tolerance policy to Customers wasn't really an option. "Let's concentrate on catching dishonest employees and those organized-theft rings. They're the ones who are really hurting us," Chris concluded. There was a long pause after Chris finished his carefully prepared speech. Ross thought about his recently deceased father, both an astute businessman and a person for whom honesty was a key guiding principle. If he were sitting here today, he`d no doubt say that theft was theft—that setting a minimum was tantamount to saying that stealing was acceptable, just as long as you steal too much. He looked at Chris. "You know, we've both got teenagers. Is this really a message you want to send out, especially to kids? You know as well as I do that there's nothing they like better than testing limits. It's almost an invitation to see if you can beat the system." But then Ross faltered as he found himself glancing at the latest financial figures on his desk—another in a string of quarterly losses. If West-wind went under, a lot of employees would be looking for another way to make a living. In his heart, he believed in his father's high moral standards, but he had to ask himself: Just how moral could Westwind afford to be? Adopt Chris Dykstra's proposed changes and show more leniency to first-time offenders. It is a more cost effective approach to the problem than the current policy, plus it stays close to your father's Original intent.
Which of the following would be an advantage of using a qualitative approach to managerial decison-making? a. The linear program indetified the optimal solution for profit relating to the sales forecast b. The breakeven analysis indicated that purchasing a machine would increae profitability c. The sales staff is often aware of sutomer's future plans d. Sales people are least likely to be influenced by recent events e. Sales people are least likelyto be biased by sales
29. A department manager, who is under significant pressure to reduce costs and improve efficiencies, presents the staff with a number of changes that will be made in the coming weeks. The employees in the department are very comfortable with the current approach and do not understand why the changes are being made. Most employees feel the whole matter is based on a passing whim of the manager, but they accept the proposed plan with no visible response. Which barrier to change is occurring in this company? A.Negative employee attitude about the change B.Poor communication of the intent for change C.Lack of infrastructure to support the change D.Fear that the organizational culture may change
Need asap 27. Setting the organization's goals and deciding how best to achieve those goals is defined as A. Organizing B. Planning and decision making C. Controlling D. Leading
Assume you are asked to advise the team that need to prepare the new quotefor the construction of the Mtentu bridge, on including human centered design(HCD) in determinning the scope and execution of the work. What is thelimitations of HCD and what contribution can HCD make in this context? Usebetween 80 and 120 words.
Competitive advantage 1) The ability of an organization to beat its competition. 2) Depends on the organization’s resources and capabilities. a. Only 1 is correct b. Both 1 and 2 are correct c. Both 1 and 2 are not correct d. Only 2 is correct
Q1 Statement I: The present value of future earnings is an improvement over net benefit model.Statement II: According to net benefit model the benefit, that employee gives to the organization is measured and then the cost or expenses incurred is determined and the difference between them is considered as value of human resources. a. Statement II is False b. None of these statements are correct c. Statement I is True d. Statement I is false but statement II is true
1. Service companies have performance standards that become benchmarks in accordance with the perceptions expected by consumers, so they feel satisfied and will repeat orders, so that they become loyal consumers.a. Name and explain the elements of management to measure the performance of service companies.b. Give an example of 1 service company that has implemented how elements of management to measure performance are applied. 2. A restaurant has had many visitors in the past month, this has happened since the restaurant went viral on social media. The advantages of this restaurant in addition to delicious, healthy and affordable food. The food products of this restaurant are of high quality and very able to compete with existing competitor restaurants. Plus the design of the restaurant is very attractive or instagrammable. As a result of this, the workforce in the restaurant is overwhelmed with the number of consumers at lunch and dinner hours. Restaurant owners are considering…
CASE 2 - STARBUCK : Listen to Your Customers Starbucks unleashed "My Starbucks Idea" in 2008. The goal was to give customers an easy way to submit their requests and concerns in a better place than a suggestion box. The result - over 300 ideas from this microsite have made it into Starbucks stores around the world. Some of the highlights include: the new Hazelnut Machiatto flavor, a free treat for birthdays, and even the iconic green splash sticks that are now on the self-service counter by the napkins and sleeves. All of this came from hearing out what customers wanted and making the necessary changes. Promotional items are always valuable, whether they're offered for free or sold in a gift shop. Starbucks knows all about that value with their eye-catching custom travel mugs, tumblers, and ceramic mugs. They change these up every season, keeping things interesting for their dedicated fans. Today, the Starbucks mugs are some of the most iconic promotional items of all time! In fact,…
26. Steve is a manager in Baden plc's finance function. The finance function is under-resourced in terms of both staff and computers. Steve only agrees to give processed information to other functional managers within a reasonable time-frame if their input data meets his requirements. What kind of power is Steve exerting over the other managers? Coercive power Expert power Referent power Resource power 27. Under the UK Corporate Governance Code, the board of directors must consider the interests of the company's workers when making decisions. Which of the following engagement procedures does the Code require companies to implement, as a minimum, in order to achieve this? 1 Designate a non-executive director (NED) to specialize in workforce issues 2 Establish a formal workforce advisory panel 3 Appoint a director from the workforce 1 or 2 2 or 3 1 or 3 1 or 2 or 3