A skilled help desk technician will know to ask four specific investigative questions when a user comes in with the complaint, "My computer won't boot." This will assist the technician narrow down the possible causes of the customer's machine not booting.

A skilled help desk technician will know to ask four specific investigative questions when a user comes in with the complaint, "My computer won't boot." This will assist the technician narrow down the possible causes of the customer's machine not booting.

A+ Guide To It Technical Support

10th Edition

ISBN:9780357108291

Author:ANDREWS, Jean.

Publisher:ANDREWS, Jean.

Chapter11: Windows Versions And Customer Service

Section: Chapter Questions

Problem 7TC

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