Active listening and controlled emotion for business communication?
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- 3.Describe two communication incidents you haveexperienced recently in which active listeningand empathetic listening took place. Comparethe listening outcome for each occasion.What role do facial expressions, gestures and pause play in communication?With the surge of Covid-19 cases in Ghana, Ghana health services has planned to intensify sensitization on safety measures, as the business communication manager, advise on which of the communication strategies will best yield results for the planned sensitization.
- Differences between verbal communication and non-verbal communication?What is the importance of listening in oral communication?Describe one communication incident you have experienced recently in which active listening and empathetic listening took place. Compare the listening outcome for each occasion. Create at least a two-page answer for this response