Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.6 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer. (a) Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. (Round your answers to four decimal places. Report time in hours.) ?=?=Lq=L=Wq= hW= hPw= (b)
Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.6 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer. (a) Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. (Round your answers to four decimal places. Report time in hours.) ?=?=Lq=L=Wq= hW= hPw= (b)
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section12.5: Analytic Steady-state Queueing Models
Problem 9P
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Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.6 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer.
(a)
Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. (Round your answers to four decimal places. Report time in hours.)
?=?=Lq=L=Wq= hW= hPw=
(b)
Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this goal being met? (Round your answer to one decimal place.)
Wq (in minutes) = min, which is than the desired wait time, so the goal met.
What action do you recommend? (Select all that apply.)
Increase the mean service rate.Decrease the mean service rate.There is no need to change the current operating parameters.Hire another consultant.Increase the hours of operation.
(c)
If the consultant can reduce the average time spent per customer to 8 minutes, what is the mean service rate? (Round your answers to four decimal places. Report time in hours.)
?=Lq=Wq= h
Will the service goal be met? (Round your answer to one decimal place.)
Wq (in minutes) = min, which is than the desired wait time, so the goal met.
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VIEWStep 2: (a) Compute the operating characteristics of the customer waiting line.
VIEWStep 3: (b) Check if wait for service is more than an average of 5 minutes.
VIEWStep 4: c) Calculate mean service rate when average time spent per customer is 8 minutes
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