Armstrong Co.’s balanced scorecard lists performance measures that belong to the following four perspectives: financial, customer, internal business processes, and learning and growth. Which of the following pairs does NOT belong to the same perspective? Multiple Choice a)Stock price and market share percentage b)Overall equipment effectiveness and manufacturing cycle time c)Employee turnover percentage and average training hours per employee d)Number of patents approved and overall equipment effectiveness
Armstrong Co.’s balanced scorecard lists performance measures that belong to the following four perspectives: financial, customer, internal business processes, and learning and growth. Which of the following pairs does NOT belong to the same perspective? Multiple Choice a)Stock price and market share percentage b)Overall equipment effectiveness and manufacturing cycle time c)Employee turnover percentage and average training hours per employee d)Number of patents approved and overall equipment effectiveness
Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter19: Managing Quality And Performance
Section: Chapter Questions
Problem 10DQ
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Question
Armstrong Co.’s balanced scorecard lists performance measures that belong to the following four perspectives: financial, customer, internal business processes, and learning and growth. Which of the following pairs does NOT belong to the same perspective?
Multiple Choice
a)Stock price and market share percentage
b)Overall equipment effectiveness and manufacturing cycle time
c)Employee turnover percentage and average training hours per employee
d)Number of patents approved and overall equipment effectiveness
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