ask for tech support. Let p be the probability that a caller get hold of a tech support representative. What is the minimum value of p necessary to meet your goal?

Holt Mcdougal Larson Pre-algebra: Student Edition 2012
1st Edition
ISBN:9780547587776
Author:HOLT MCDOUGAL
Publisher:HOLT MCDOUGAL
Chapter11: Data Analysis And Probability
Section11.8: Probabilities Of Disjoint And Overlapping Events
Problem 2C
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Question 2: You are appointed as a quality engineer in a telecommunication company. Your manager asks
you to enhance the company quality of service, by increasing the success rate for customers to get hold
of tech support representatives. Assume that customers will call three times is an attempt to ask for tech
support then give up. You want to make sure that you are able to serve at least 97% of the people who
ask for tech support. Let p be the probability that a caller get hold of a tech support representative. What
is the minimum value of p necessary to meet your goal?
Transcribed Image Text:Question 2: You are appointed as a quality engineer in a telecommunication company. Your manager asks you to enhance the company quality of service, by increasing the success rate for customers to get hold of tech support representatives. Assume that customers will call three times is an attempt to ask for tech support then give up. You want to make sure that you are able to serve at least 97% of the people who ask for tech support. Let p be the probability that a caller get hold of a tech support representative. What is the minimum value of p necessary to meet your goal?
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