At Valley Hospital, nurses beginning a new shift report to a central area to receive their primary patient assignments.  Not every nurse is as efficient as another with particular kinds of patients.  Valley Hospital wants to focus on customer perceptions of quality, so it has asked its patients to evaluate the nursing staff and indicate preferences for assignment.  Assign the nursing staff to obtain the highest customer approval rating possible ( a perfect score is 100). A.Jones ?  (Nurse 1, Nurse 2, Nurse 3, Nurse 4) B.Hathaway? (Nurse 1, Nurse 2, Nurse 3, Nurse 4) C.Bryant? (Nurse 1, Nurse 2, Nurse 3, Nurse 4) D.Sweeney? (Nurse 1, Nurse 2, Nurse 3, Nurse 4) What is the average rating of the assignment?

Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
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At Valley Hospital, nurses beginning a new shift report to a central area to receive their primary patient assignments.  Not every nurse is as efficient as another with particular kinds of patients.  Valley Hospital wants to focus on customer perceptions of quality, so it has asked its patients to evaluate the nursing staff and indicate preferences for assignment.  Assign the nursing staff to obtain the highest customer approval rating possible ( a perfect score is 100).

A.Jones ?  (Nurse 1, Nurse 2, Nurse 3, Nurse 4)

B.Hathaway? (Nurse 1, Nurse 2, Nurse 3, Nurse 4)

C.Bryant? (Nurse 1, Nurse 2, Nurse 3, Nurse 4)

D.Sweeney? (Nurse 1, Nurse 2, Nurse 3, Nurse 4)

What is the average rating of the assignment?

 

 

Patient
A. Jones
B. Hathaway
C. Bryant
D. Sweeney
*
Nurse 1
89
88
87
93
Nurse 2
95
80
92
Rating
82
Nurse 3 Nurse 4
83
96
82
86
84
85
84
94
Transcribed Image Text:Patient A. Jones B. Hathaway C. Bryant D. Sweeney * Nurse 1 89 88 87 93 Nurse 2 95 80 92 Rating 82 Nurse 3 Nurse 4 83 96 82 86 84 85 84 94
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