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What are the benefits and drawbacks of offering a guarantee on the quality of the service?
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- For a health care organization that offeres several service catagories, it is necessary to conduct service area analyses only in the most important service catagory. True/FalseSupposed a company intends to offer a new service to some of its internal customers briefly discussed how the fact that the customers are internal would change the process of managing the four phases of the service lifeWhat are the pros and cons of guaranteeing service quality?
- Suppose a company intends to offer a new service to some of its internal customer. Discuss how the fact that the customer are internal would change the process of managing the four phases of service life cycle.In addition to a product guarantee, should a manufacturer have a service guarantee?Choose 1 company or industry and explain how the company uses the Service Quality Gap. (200-250 words). please help
- What are the 5 dimensions of service quality? which is the most important and why?What precisely are measures for quality of service? What use do Quality of Service measurements serve?When it is stated that a service driven company should redefine what the service should be, what is being suggested? Select one: a. The customer doesn't know what they want (size, weight, cost, etc.) b. The customer doesn't know how to ask for service improvement (cost, features, reliability, etc.) c. The customer may really want subtle features (fairness, features, information, etc.) d. The customer may really need some form of discount (less money, more service, or both)