Boston Electric Generators has been getting many complaints from its major customer, Home Station, about the quality of its shipments of home generators. Daniel Shimshak, the plant manager, isalarmed that a customer is providing him with the only information the company has on shipment quality. He decides to collect information on defective shipments through a form he has asked hisdrivers to complete on arrival at customers' stores. The forms for the first 288 shipments have been turned in. They show the following over the past 8 weeks:No. ofReason for Defective ShipmentShipments IncorrectNo. ofShipments DefectswithBill ofIncorrect DamagedTrucksWeekLadingTruckloadProductLate1233132391045242341114.14512131314151652365467404344636.1This exercise contains only part a.a) Choose the correct scatter diagram below using total number of shipments and number of defective shipments.OA.OB.Oc.D.20-20-20-0010-10어 이0+20 26 32 38 44 5020 26 32 38 44 50Shipments20 26 32 38 44 5020 26 32 38 44 50ShipmentsShipmentsShipmentsThe scatter diagram showsV relationship between the variables.Defective ShipmentsDefective ShipmentsDefective Shipmentsefective Shipments

The scatter diagram is a graph plotted between two variables and it helps in understanding the…

Answered: Boston Electric Generators has been…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Boston Electric Generators has been getting manycomplaints from its major customer, Home Station, about thequality of its shipments of home generators. Daniel Shimshak,the plant manager, is alarmed that a customer is providing himwith the only information the company has on shipment quality.He decides to collect information on defective shipments througha form he has asked his drivers to complete on arrival at customers'stores. The forms for the first 279 shipments have been turnedin. They show the following over the past 8 weeks: Even though Daniel increased his capacity by adding more workersto his normal contingent of 30, he knew that for many weekshe exceeded his regular output of 30 shipments per week. Areview of his turnover over the past 8 weeks shows the following: a) Develop a scatter diagram using total number of shipmentsand…
Boston Electric Generators has been getting many complaints from its major customer, Home Station, about the quality of its shipments of home generators. Daniel Shimshak, the plant manager, is alarmed that a customer is providing him with the only information the company has on shipment quality. He decides to collect information on defective shipments through a form he has asked his drivers to complete on arrival at customers' stores. The forms for the first 287 shipments have been turned in. They show the following over the past 8 weeks: Week No. of Shipments No. of Shipments with Defects 1 23 10 2 31 11 3 32 12 4 39 13 5 35 12 6 40 14 7 41 14 8 46 17 This exercise contains only part a. a) Using the point drawing tool eight times, develop a scatter diagram using total number of shipments and number of defective shipments. Part 2
Abernathy, Inc., produces two different generators and is concerned about their quality. The company has identified the following quality activities and costs associated with the two products: Generator A Generator B Units produced 170,000 340,000 Warranty work (units) 1,700 850 Scrapped units (number) 3,400 850 Inspection (hours) 3,400 1,700 Quality training (hours) 85 85 Activities: Performing warranty work $816,000 Scrapping units 612,000 Inspecting 306,000 Quality training 85,000 Required: 1. Calculate the quality cost per unit for each product, and break this unit cost into quality cost categories. If required, round your answers to the nearest cent. Generator A Generator B Unit cost $fill in the blank 1 $fill in the blank 2
Patrick is a quality control inspector at a pharmaceutical plant. He and his team are bound by strict quality standards to ensure that each unit is produced in a way that guarantees safety and effectiveness for the consumer. Recently, Patrick has been criticized for rejecting too many samples of the pharmaceuticals being produced. His manager has warned him that his inspection failure rate is negatively affecting the plant's productivity and that he should "reexamine" his inspection methods. Patrick does not want to be responsible for allowing an ineffective or dangerous medication to be sold to a patient, but he also does not want to lose his job. How can technology help Patrick ensure the quality of the products he is inspecting while at the same time protecting his job?
Please do not give solution in image formate thanku. Jim Corner, owner of Corner Bike Rentals, wants to start analyzing his company's quality. For each bike rental, there are four types of customer complaints:(1) bike not working properly, (2) wrong bike size, (3) bike uncomfortable, and (4) bike broken during operation. During the past week, his company rented 280 bikes. He received a total of twenty-six complaints If Jim wanted to operate at the five-sigma level, what would his errors have needed to be over the past week?
One of the stages in the process of making denim cloth at the Southern Mills Company is to spin cotton yarn onto spindles for subsequent use in the weaving process. Occasionally the yarn breaks during the spinning process, and an operator ties it back together. Some number of breaks is considered normal; however, too many breaks may mean that the yarn is of poor quality. In order to monitor this process, the quality-control manager randomly selects a spinning machine each hour and checks the number of breaks during a 15-minute period. Following is a summary of the observations for the past 20 hours. Construct a c-chart using 3 limits for this process and indicate if the process was out of control at any time.
Management of Mittel Rhein AG of Köln, Germany, would like to reduce the amount of time between when a customer places an order and when the order is shipped. For the first quarter of operations during the current year the following data were reported: Inspection time- 0.7 daysWait time (from order to start of production) -16.6 daysProcess time -2.7 daysMove time -1.3 daysQueue time- 4.5 daysRequired:1. Compute the throughput time. (Round your answer to 1 decimal place.) 2. Compute the manufacturing cycle efficiency (MCE) for the quarter. (Round your answer to the nearest whole percentage (i.e., 0.12 should be entered as 12).) 3. What percentage of the throughput time was spent in non–value-added activities? (Round your answer to the nearest whole percentage (i.e., 0.12 should be entered as 12).) 4. Compute the delivery cycle time. (Round your intermediate calculations and final answer to 1 decimal place.) 5. If by using Lean Production all queue…
Pride Wheels is a 20-year-old company engaged in the manufacture and sale of patient Stretchers and patient wheel chairs. The company has built a reputation on quality and innovation. Although the company is one of the leaders in its field the sales have leveled off in recent years for the most recent six-month period sales actually declined compared with the same period last year the production manager Mr. Goodyear attributed the lack of sales growth to the economy, he was prompted to undertake a number of economic measures that included cuts in production costs a layoff in the design and product development departments. Although profits are still flat, he believes that within the next six months, the results of his decision will be reflected in increased profits.The general manager of sales, Mr. John is really concerned with customer complaints about the company's realistic line of working models. The moving parts on certain models have either got dis-engaged/failed to operate or…
Pride Wheels is a 20-year-old company engaged in the manufacture and sale of patient Stretchers and patient wheel chairs. The company has built a reputation on quality and innovation. Although the company is one of the leaders in its field the sales have leveled off in recent years for the most recent six-month period sales actually declined compared with the same period last year the production manager Mr. Goodyear attributed the lack of sales growth to the economy, he was prompted to undertake a number of economic measures that included cuts in production costs a layoff in the design and product development departments. Although profits are still flat, he believes that within the next six months, the results of his decision will be reflected in increased profits.The general manager of sales, Mr. John is really concerned with customer complaints about the company's realistic line of working models. The moving parts on certain models have either got dis-engaged/failed to operate or…
A production operation is making 150 units of a product by engaging five workers for 300 hours. However, 40 percent of the units appear to have various quality problems, and the company decides to sell them as seconds at a price of £50 each when a normal unit is sold for £150. To improve the situation, several initiatives are proposed, including a scheme where, for every improvement, 50 percent will be given to workers and the other 50 percent will be held by the company. This results in a significant drop in defects as now only 10 units are faulty out of an output of 130 units. 1. Compare the productivity after Bonus with the initial productivity. 2. Determine the appropriate bonus per hour for the workers under the bonus scheme if the cost per piece is £70 both before and after the scheme.
A production operation is making 150 units of a product by engaging five workers for 300 hours. However, 40 percent of the units appear to have various quality problems, and the company decides to sell them as seconds at a price of £50 each when a normal unit is sold for £150. To improve the situation, several initiatives are proposed, including a scheme where, for every improvement, 50 percent will be given to workers and the other 50 percent will be held by the company. This results in a significant drop in defects as now only 10 units are faulty out of an output of 130 units. a) Compare the productivity after Bonus with the initial productivity b) Determine the appropriate bonus per hour for the workers under the bonus scheme if the cost per piece is £70 both before and after the scheme.
Sam’s Long Life 60-watt light bulbs are designed to have a life of 1,350 hours with tolerance of ± 340 hours. A recent representative sample from the process that makes these light bulbs revealed a mean of 1,290 hours, with a standard deviation of 94 hours. Compute a. Compute the process capability ratio and the process capability index, and comment on the overall capability of the process b. Explain to what extent the process for producing Sam’s Long Life 60-watt light bulbs would have to be improved to achieve 4-sigma quality. c. show detail work

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