Classify the following services by their degree of customer contact (high, medium, or low). Also, determine how much uncertainty the customer introduces into the service delivery system by the ability to make customized service demands (high, medium, or low).a. Check clearing in a bankb. Bank tellerc. Bank loan officer
Q: List down the channel flows along with the cost associated with each flows.
A: One conventional structure that has been utilized to communicate the channel instrument is the idea…
Q: government
A: E-government has become a popular focus of government efforts in many countries around the world.
Q: What is the term used for the bundle of goods and services that are provided in some environment by…
A: The term used for the bundle of goods and services that are provided in some environment by every…
Q: There are two distinct types of services that may be obtained via the use of applications on the…
A: The internet provides unlimited entertainment to people. Through using the internet anyone can play…
Q: Technology in Services. Describe at least two examples of services that are improved by adding…
A: As per Bartleby guidelines, we are only allowed to do 1 question at a time. Please upload the other…
Q: Service Differentiation of Food Delivery company like zomato, swiggy
A: Zomato is a famous Indian multinational company established in the year 2008 for providing food…
Q: Describe the effect on the service delivery system of customer contact?
A: The service delivery system of customer: Service delivery is that of the contributor to their own…
Q: Are service operations with a high degree of customer contact more or less difficult to control than…
A: Service operations encompasses and implements processes and day-to-day activities to create value to…
Q: Richard Lee, President of Elgin Technology Products, recently returned from a Technology Conference…
A: For an organization, it is important to understand the needs of the customers and based on that an…
Q: What is Phases in the Service Design Process?
A: There are four key phases for service design: Align, Research, Ideation, and Prototype.
Q: Analyze simple service systems?
A: Queuing theory refers to the study of arrival and delays in a waiting line system. It helps managers…
Q: organization
A: When a new service will be created in the organisation then, we leverage the existing workforce so…
Q: You have decided to start a door-to-dorm laundry service for the college students at the local…
A: “Since you have posted a question with multiple sub-parts, we will solve first three subparts for…
Q: To eliminate service inconsistencies, companies rely on __________ and________________
A: There are different kinds of organizations and industries that are active these days. the customers…
Q: In the area of operations, what are some of the differences and similarities between high-contact…
A: Service operations deal with the infrastructure, processes, and activities that are associated with…
Q: A news clipping service is considering modernization. Rather than manually clipping and photocopying…
A: Manual process : Fixed costs = 4,00,000$ Variable costs = 6.20$ per clipping mailed Computerized…
Q: Locate each of the following services on the service delivery system matrix:a. Vending machineb.…
A: The service delivery system matrix is a matrix which will guide the service operations in regards to…
Q: Describe what is meant by the term "service quality," as well as the concepts of "measuring and…
A: Service is very important for a particular organization. There are various type of organizations in…
Q: Example of service departments include all of the following except a. cost accounting b. payroll c.…
A: Cost accounting, payroll and maintenance are all the examples of service department except…
Q: Select a “critical” business service and discuss how you go about planning its continual service…
A: Continual service improvement is to brainstorm the places for improvement and execute them in a…
Q: To eliminate service inconsistencies, companies rely on____________ and_________ .
A: A service can be defined as any intangible product or goods that has the capacity of fulfilling the…
Q: Give examples of services that have a good match betweencustomer expectations and service delivery.…
A: An organization can only expect his business on top when it meets the customer's demand. If the…
Q: What is the difference between desired service and adequate service? Why are desired service…
A: The desired service refers to the service point which is at par with the customer's expectation…
Q: Can a manufacturer have a service guarantee in addition to a product guarantee?
A: A manufacturer can have both a service and a product guarantee at the same time. This is…
Q: The Service Transaction Is Conducted Remotely Developments in telecommunications, online technology,…
A: Many businesses are moving to the digital platform because of increased penetration of smartphones…
Q: Which of the following is an important difference between Service Operations and Manufacturing…
A: Manufacturing operations constitute a framework of labor, machines, and materials that combine to…
Q: A small bank is trying to determine the number of tellers to employ. The total cost of employing a…
A: Given Information: The total cost of employing a teller = $ 100 per day Service Rate = 160 customers…
Q: To eliminate service inconsistencies, companies rely on ______ and___________ .
A: A service can be defined as any intangible product or goods that has the capacity of fulfilling the…
Q: A visit to the beach by tourists is a service experience that can be best described as
A: the tendency to seek distraction and relief from unpleasant realities, particularly by seeking…
Q: B. Draw and explain the flow charts of the Arrival Event and Service Completion Event.
A: Queueing theory deals with waiting times of customers. This can be used in service situations where…
Q: Discuss the various characteristics of high - contact and low contact services in operations ?
A: High contact services differ from Low contact services in operations. In operations, we talk about…
Q: When customers receive good service, they tell to people, and when they receive poor service, they…
A: 3-5 people
Q: What is the meaning of service philosophy and give an example of it
A: In economics, a service is a transaction where there is no movement of physical goods from the…
Q: The customer are complaining to the hotel general manager about the service provided from front desk…
A: A hotel that is really endeavoring to assemble an "elite" administration culture will bend over…
Q: Telephone poles, once installed in a location, remain in useful service until one of a variety of…
A: a) Three reasons why a telephone pole might be removed from useful service at a particular location…
Q: nte
A: Internet banking is an electronic installment framework that empowers customers for a monetary…
Q: The Kahfi ATM machine of Marybank contain security features as follows: i. Biometric security ii.…
A: Biometrics includes an individual's biological measurements such as fingerprint, retina scanning,…
Q: Many firms are now co - locating supply management personnel directly at operations locations so…
A: The question is related to Supply Management.
Q: Service winners can become qualifiers over time. a. True O b. False
A: The correct answer would be
Q: Behavioral scientists suggest that we remember events as snapshots, not movies. How would this…
A: The fact that human memory recalls events as snapshots rather than as a continuous movie stream can…
Q: What are the three words used to define the socially significant components of a service operation
A: A service organization is an organization in which two or more persons are involved to provide…
Q: Having your luggage arrive on time when you land at an airport is what type of service in the…
A: Implicit Service: Having the luggage conveyed on time when the client arrives at the air terminal…
Q: Questions. Simply answer YES or No and defend your answer by providing your basis. 1. Can you still…
A: Money is the the value with which one can exchange any goods and services he possess. For example a…
Q: Discuss customer service components and elements, demonstrate how customer service components and…
A: The objective of customer service is to please the customers so that they become loyal to a…
Q: under what circumstances would a business use the recorded delivery service rather than the normal…
A: A delivery service in which the sender receives a certificate that a letter or parcel has been…
Classify the following services by their degree of customer contact (high, medium, or low). Also, determine how much uncertainty the customer introduces into the service delivery system by the ability to make customized service demands (high, medium, or low).
a. Check clearing in a bank
b. Bank teller
c. Bank loan officer
Trending now
This is a popular solution!
Step by step
Solved in 2 steps
- During nearly four decades of business operations, Memphis-based FedEx has earned a reputation for reliable, on-time delivery of packages to homes and offices around the country. Founder Fred Smith originally focused on overnight deliveries, choosing Memphis as the company’s headquarters because the airport rarely closes due to bad weather. With FedEx’s planes departing and arriving on schedule nearly all the time, its express shipments usually remained on schedule, then and now. To reassure customers that delivery will take place when and where promised, the firm offers a money-back guarantee on time-sensitive express shipments, among other services. FedEx has steadily expanded its portfolio of services since the 1970s. Its original overnight express delivery is currently available to U.S. customers in various forms, including “first-overnight” delivery, next-morning delivery, next-afternoon delivery, and budget-pleasing two- or three-day delivery. The company’s services also include cost-effective ground delivery for parcels and extra-speedy same-day delivery for urgent deliveries within 1,800 cities. Over the years, FedEx has widened its delivery network to more than 220 countries. It has purchased more cargo jets and acquired specialized shipping firms, including Tiger International, Roberts Express, RPS, and TNT Express, to support global growth. For international business customers needing products, parts, or raw materials shipped across countries or continents, the company now offers time-saving services such as commercial freight forwarding and cross-border logistical support. To add the convenience of local drop-off and pickup points for U.S. consumers and small businesses, FedEx acquired the Kinko’s office services company in 2004 and later rebranded it as FedEx Office. This acquisition also added printing and copying to the menu of services offered. Then the company arranged for large U.S. retailers such as Walgreens, Albertsons, Kroger, and Safeway to accept packages for shipment and receive package delivery for customer pickup in thousands of store locations. This means people who want to send a package can head to a nearby retailer and ship where they shop, rather than making a separate trip to the FedEx location. It’s also a safe alternative for packages to be picked up by people who don’t want FedEx shipments left by the front door. Another service FedEx offers to small and mid-sized businesses, including retailers, is FedEx Fulfillment. The purpose is to expedite order fulfillment by having each business store its products in a FedEx warehouse. Then, when the business’s customers place orders, FedEx puts the products into boxes bearing the business’s own logo and ships directly to those customers. The business doesn’t need a separate warehouse or staff for fulfillment, and packages are on their way to customers more quickly because the products were in FedEx’s warehouse, ready to be packed and shipped. This service puts FedEx into direct competition with Amazon.com, which offers a similar service to merchants that sell through the online Amazon Marketplace. But it also gives businesses that don’t sell via Amazon a fast and professional fulfillment alternative. FedEx is careful to let customers know, through media and social-media announcements, when it anticipates that extreme weather or other conditions will cause delays or force it to halt pickups and deliveries. For the duration of Hurricane Irma, for example, FedEx said it would suspend deliveries in Florida. Some Florida customers who had ordered generators to be delivered via FedEx were unhappy, because they worried about being without power during and after the storm. But one FedEx employee loaded several generator orders into his car and took them to customers himself. When a customer posted a grateful compliment to FedEx on Facebook, the message generated thousands of likes, shares, and positive comments. The company also received positive comments for its donations of cash and transportation services to areas devastated by Hurricanes Irma, Harvey, and Maria. According to the American Customer Satisfaction Index (ACSI), FedEx often tops the list of U.S. shipping companies as ranked by customers surveyed. Every day, the company delivers 13 million packages—and during the busy year-end holiday season, it delivers many more. By meeting customers’ expectations for on-time deliveries, FedEx has increased annual revenues beyond $60 billion and positioned itself for continued growth in the future. How does FedEx’s money-back guarantee address customers’ concerns about heterogeneity?An important difference between service and manufacturing operations is that customers introduce far more variability into the operations in a service system. Name at least three of the basic types of variation that customers bring to a service system.Service Differentiation of Food Delivery company like zomato, swiggy
- Grocery List is a service for students who live on campus that orders and delivers groceries. We understand that students are frequently preoccupied with schoolwork or simply do not feel like going grocery shopping; this is where our service comes in. They will place an order on our website, we will prepare their groceries, and we will transport their goods to their university housing. You must sell this concept to the university; thus, you must answer the following questions in order to create a Story Map for the university. What breakthrough occurred that helped the character realize that they could overcome the obstacle?Grocery List is a service for students who live on campus that orders and delivers groceries. We understand that students are frequently preoccupied with schoolwork or simply do not feel like going grocery shopping; this is where our service comes in. They will place an order on our website, we will prepare their groceries, and we will transport their goods to their university housing. You must sell this concept to the university; thus, you must answer the following questions in order to create a Story Map for the university Eyes Opened to Opportunities or Problems: How were the character’s eyes opened to the need?a service operation can be successful by developing a system that combines characteristics from the three contrasting service designs? Why or why not? Please provide examples.
- Having your luggage arrive on time when you land at an airport is what type of service in the service package?What is the term used for the bundle of goods and services that are provided in some environment by every service operation? (Answer in Appendix D)To eliminate service inconsistencies, companies rely on ______ and___________ .
- Locate each of the following services on the service delivery system matrix:a. Vending machineb. Housecleaning servicec. Appliance repairDefine the service package of your college or university. What is its strongest element? Its weakest one?Whilst considering the best service user outcomes, discuss how you may utilise the concept of resource planning to free-up enough resources for the expansion of the ICU.