clearly states the goals of satisfying and delighting customers and of team-member happiness and excellence (Whole Foods. 2013). Building healthy relationships with team members, getting rid of the "us versus them" management mentality, and a deep-seated belief in employee participation are also highlighted. The core values regarding working at Whole Foods include the following (Whole Foods, 2013): Self-directed teams that meet to solve problems and appreciate members • Increased communication through open-book management and "no secrets" management that allow employees access to financial data, salary and raise information, and so forth Profit-and gain-sharing to provide team members incentives to perform and build the team through shared fate (nonexecutive employees hold 94 percent of the company's stock options); a salary cap that limits the salary of any team member to times the average total compensation of all full-time team members • Employee happiness through fun and friendship at work with liberal dress codes, ability to do volunteer work on company time, full health benefits, and emphasis on taking responsibility for successes and failures and celebration and encouragement of employees . Continuous learning for employees about the products they sell and the job they do • Promotion from within to appreciate and encourage employee talent and development and a strong equal opportunity policy Although the positive work culture, fun, and friendship are key to the company's ongoing success, competition and focus on performance are not lost. Because individual raises are tied to their team's performance, team members want good workers on their team. Mackey, who wants his company to be based on love rather than fear, is also clearly in charge and in the forefront representing his company in the community. As he battles the animal rights groups that continue to criticize Whole Foods for being hypocritical and counterculture groups that accuse him of having become too corporate, or defending against the antiunion charges leveled at the company. Mackey responds, "We're in the business of selling whole foods, not holy foods". The corporate side of the CEO became clearly evident when he had to apologize for having assumed an online alias "Rahobdeb" (an anagram of his wife's name) to bash his competitor Wild Oats Markets for years. Questions 1. what are the leadership traits and skills of John Mackey? 2. What are the leadership style of John Mackey 3. How does John Mackey use delegation in the operation of Whole Foods? 4. What makes the teams at Whole Foods effective?
clearly states the goals of satisfying and delighting customers and of team-member happiness and excellence (Whole Foods. 2013). Building healthy relationships with team members, getting rid of the "us versus them" management mentality, and a deep-seated belief in employee participation are also highlighted. The core values regarding working at Whole Foods include the following (Whole Foods, 2013): Self-directed teams that meet to solve problems and appreciate members • Increased communication through open-book management and "no secrets" management that allow employees access to financial data, salary and raise information, and so forth Profit-and gain-sharing to provide team members incentives to perform and build the team through shared fate (nonexecutive employees hold 94 percent of the company's stock options); a salary cap that limits the salary of any team member to times the average total compensation of all full-time team members • Employee happiness through fun and friendship at work with liberal dress codes, ability to do volunteer work on company time, full health benefits, and emphasis on taking responsibility for successes and failures and celebration and encouragement of employees . Continuous learning for employees about the products they sell and the job they do • Promotion from within to appreciate and encourage employee talent and development and a strong equal opportunity policy Although the positive work culture, fun, and friendship are key to the company's ongoing success, competition and focus on performance are not lost. Because individual raises are tied to their team's performance, team members want good workers on their team. Mackey, who wants his company to be based on love rather than fear, is also clearly in charge and in the forefront representing his company in the community. As he battles the animal rights groups that continue to criticize Whole Foods for being hypocritical and counterculture groups that accuse him of having become too corporate, or defending against the antiunion charges leveled at the company. Mackey responds, "We're in the business of selling whole foods, not holy foods". The corporate side of the CEO became clearly evident when he had to apologize for having assumed an online alias "Rahobdeb" (an anagram of his wife's name) to bash his competitor Wild Oats Markets for years. Questions 1. what are the leadership traits and skills of John Mackey? 2. What are the leadership style of John Mackey 3. How does John Mackey use delegation in the operation of Whole Foods? 4. What makes the teams at Whole Foods effective?
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
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