Control systems are formal target-setting, monitoring, evaluation, and feedback systems that provide managers with information about whether the organization’s strategy and structure are working efficiently and effectively. For this assignment, you should select an organization such as a department store, restaurant, hospital, police department, or any other business, and analyze the control system(s) that is used. Your objective is to identify all the different ways in which managers monitor and evaluate the performance of the organization and employees. After selecting and researching an organization, answer the following questions: At what levels does control take place in this organization? Which output performance standards (e.g.: financial measures, organizational goals) do managers use most often to evaluate performance at each level? How important is behavior control in this organization? For example, how much of managers' time is spent directly supervising employees? How formalized is the organization structure? Do employees receive an operational manual instructing them on how to perform their jobs? What recommendation would you provide to managers to improve this specific company’s output and behavioral controls?

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 1SGB: Create a Group Control System Step 1. From into groups of three to five students. Each group will...

See similar textbooks

Related questions

Question

Control systems are formal target-setting, monitoring, evaluation, and feedback systems that provide managers with information about whether the organization’s strategy and structure are working efficiently and effectively. For this assignment, you should select an organization such as a department store, restaurant, hospital, police department, or any other business, and analyze the control system(s) that is used. Your objective is to identify all the different ways in which managers monitor and evaluate the performance of the organization and employees. After selecting and researching an organization, answer the following questions:

At what levels does control take place in this organization?
Which output performance standards (e.g.: financial measures, organizational goals) do managers use most often to evaluate performance at each level?
How important is behavior control in this organization? For example, how much of managers' time is spent directly supervising employees? How formalized is the organization structure? Do employees receive an operational manual instructing them on how to perform their jobs?
What recommendation would you provide to managers to improve this specific company’s output and behavioral controls?

Expert Solution

Trending now

This is a popular solution!

Step by step

Solved in 2 steps

SEE SOLUTION Check out a sample Q&A here