Dean Smith is dissatisfied with the time it takes to get a new faculty ID made and believes more servers will speed up service and reduce costs thanks to shorter lines. Prof. Karen is tasked to study the situation. Prof. Karen observes an average of 20 customers/hr arriving and each technician (service window) serves 5 customer/hr, on average. Assume an M/M/s queue system. Prof. Karen calculates the operational cost of each server as $20/hr, and assumes a cost of waiting in the SYSTEM as $25/hr per customer. What is the optimal number of service windows to minimize total cost?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section12.5: Analytic Steady-state Queueing Models
Problem 9P
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Dean Smith is dissatisfied with the time it takes to get a new faculty ID made and believes
more servers will speed up service and reduce costs thanks to shorter lines. Prof. Karen is
tasked to study the situation. Prof. Karen observes an average of 20 customers/hr arriving
and each technician (service window) serves 5 customer/hr, on average. Assume an M/M/s
queue system.
Prof. Karen calculates the operational cost of each server as $20/hr, and assumes a cost of
waiting in the SYSTEM as $25/hr per customer.
What is the optimal number of service windows to minimize total cost?
Transcribed Image Text:Dean Smith is dissatisfied with the time it takes to get a new faculty ID made and believes more servers will speed up service and reduce costs thanks to shorter lines. Prof. Karen is tasked to study the situation. Prof. Karen observes an average of 20 customers/hr arriving and each technician (service window) serves 5 customer/hr, on average. Assume an M/M/s queue system. Prof. Karen calculates the operational cost of each server as $20/hr, and assumes a cost of waiting in the SYSTEM as $25/hr per customer. What is the optimal number of service windows to minimize total cost?
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