What is the utilization of the help desk?
Q: 6 19 58 230 Labor Information 924 Regular Rate $16.00/hr For a 13-person team, how many extra…
A: The above-given question is to calculate overtime hours. Overtime alludes to any hours worked by an…
Q: When a project is late, do you think that adding more people to do the work helps or not? Justify…
A: A series of actions must be planned, carried out, and monitored as part of the intricate project…
Q: A park service has two tracts of land: Tract1 =300 acres and Tract2 = 100acres They can allocate…
A: Objective Functions and Constraints: Based on the given details, the objective…
Q: 5. Solve for the scheduling data for the following site improvement project. Compute the relevant…
A: A network diagram shows the sequence of the various tasks that are connected to complete a project.…
Q: Premier Consulting's two consultants, Avery and Baker, can be scheduled to work for clients up to a…
A: Decision variables: Suppose-Xij = No. of hours from consultant i assigned to client jWhere i=…
Q: can you please assist with teh following questions. Assume that your class group has been selected…
A: Aquaponics is agricultural work on consolidating hydroponics and aquaculture standards. This study…
Q: Ram Roy’s firm has developed the following supply, demand, cost, and inventory data. Allocate…
A: Given cost data- Initial Inventory =20 UnitsRegular Time cost per unit =$100Overtime cost per unit…
Q: In order to be effective, what four tasks do service settings have to complete?
A: Service settings refer to physical or virtual locations where services are provided to customers.…
Q: Graph the system of inequalities. x+y≤5 x-y≤6 Use the graphing tool on the right to graph the system…
A: To graph: The system of inequality. Given: The system of inequality is x+y≤5 and x-y≤6. Process of…
Q: Solve each of the following linear programs using the simplex algorithm You should give the initial…
A: Linear programming (LP) is a mathematical optimization technique used to find the best solution to a…
Q: Describe all 6 components of the scientific research method, providing an example for each.
A: The field of operations management is concerned with designing, managing, and improving systems and…
Q: Who has the primary responsibility of defining and delegating corporate social responsibility (CSR)…
A: CEO has the primary responsibility of defining and delegating corporate social responsibility…
Q: Explain company IT department organizational structures?
A: An IT department's organizational structure may facilitate problem-solving, the recruitment of…
Q: b. A larger and more modern post office is to be constructed at a new location in Sally Spring…
A: For Centre of gravity method -X coordinate = ∑Li×Xi∑LiY coordinate = ∑Li×Yi∑Li (where Li =Round…
Q: What will happen if hot stock is directly stored in the chiller?
A: Storing a hot stock (i.e., a liquid that has been used as a base for making soups, stews, or sauces)…
Q: Because you have performed very well in your project review task, you have gained a position as a…
A: Project management is a field of study where specific tools and techniques are used to monitor and…
Q: The two general approaches to forecasting are: O historical and associative. O judgmental and…
A: Qualitative forecasting: This approach involves using subjective judgments, opinions, and expert…
Q: A company supplies several types of Ice-cream to consumer market. It has two plants. The data of…
A: CALCULATION OF MULTI-FACTOR PRODUCTIVITY OF BOTH THE PLANTS Multifactor Productivity = Total Output…
Q: As Dunn writes on p. 66, "Millennials represent a growing portion of the workforce. These…
A: Millennials in the workforce, it's particularly critical to comprehend the manner in which they…
Q: When comparing risk and uncertainty, what are the key distinctions?
A: Risk refers to a situation where there are multiple possible outcomes, and the probability of each…
Q: 1.3 1.4 Riza produces connectors on a 6-person assembly line. Last week, the company produced 3000…
A: Given- No. of workers = 6 workersUnits produced = 3000 unitsScrapped units = 50 unitsWorking hours=…
Q: In addition to added room revenue and potential costs, what are other factors Tonya should consider…
A: Three other factors Tonya should consider when making the overbook/no-overbook decision are:
Q: Read the following case study based on Amazon and answer the questions that follow Inside Amazon’s…
A: A significant development in warehouse automation may be seen in Amazon's newest facility in…
Q: Attributes (A) —At the top level of this hierarchy, attributes are most recognizable by individuals.…
A: If the product is a health monitor watch, then it is not an ordinary watch and will have some…
Q: Project B is the development of a facility in a remote area, of about GHS 5 million in value, of…
A: "Since multiple questions are asked, we will answer the first question for you. If you want any…
Q: Your hospital has applied for certification as a level 1 stroke center. It is critical that the…
A: Calculation of Cost Slope or Crash Cost Per week of the Activities Cost Slope = (Crash Cost - Normal…
Q: Given the following data, use least-squares regression to derive a trend equation: 1 3 Period Demand…
A: Given data- Period Demand 1 8 2 9 3 7 4 8 5 9 6 13
Q: 1. Ten customers visit TimBuk2 Bakery from 8 a.m. to 10 a.m. The customers spend 10, 15, 20, 11, 8,…
A: The average time that a unit expects to flow through the interaction from the section highlights the…
Q: what are the benefits and the risk of multidomestic strategy?
A: A multidomestic strategy is business strategy that emphasizes decentralization and local…
Q: Integrated Health was a large private, nonprofit health care system located in Tempe,Arizona. A year…
A: Change management is the most common way of directing authoritative change to completion, from the…
Q: Wilson Mutambara grew up in the slums outside Stanley, capital of the sub-Saharan African country of…
A: SUMMARY- Mr Wilson Mutambara was brought into the world in the ghetto areas of Rambia country…
Q: Scenario: A group of University students are considering opening a new business (food company)…
A: Introduction: Strategic leadership is the process of setting a direction for an organization,…
Q: Is it feasible for one procedure to be interrupted while another is in the midst of execution?…
A: It is feasible for one procedure to be interrupted while another is in the midst of execution,…
Q: Use your own words to describe how each of the following ideas affects people's daily lives. 1)…
A: A crucial idea, operations management has a variety of effects on people's everyday lives. It…
Q: Demand is forecasted using the following regression equation: D = 100 + 15(t) where “t” is a…
A: Given that, The company's current demand is 200units/period D = 100 + 15(t) where “t” is a specified…
Q: Compared to written communication, most people consider speech, particularly face-to-face speech, to…
A: Communication is the process of conveying information and meaning from one person or group to…
Q: a) What is the optimal solution and the total profit contribution (in $)? DRB DRW total profit…
A: As per Bartleby guidelines, we can only solve the first three subparts of one question at a…
Q: What are the key concepts and techniques of data mining and predictive analytics, and how can they…
A: Predictive analytics alludes to the utilization of both new and authentic data, factual…
Q: The Lotus Point Condo Project will contain both homes and apartments. The site can accommodate up to…
A: Let: H = number of homes in the project A = number of apartments in the project M = 1 if a marina…
Q: nagement of physical projects an
A: Professionals who wish to develop digital products, such as websites or mobile applications, now…
Q: one factor per each of the pestle elements
A: The macro-environmental analysis is a crucial aspect of business strategy as it involves analyzing…
Q: Consider the following all-integer linear program. Max 5, + By s.t. 6x₂ + 5x₂ ≤ 35 11x₂ + 4x₂ s 44…
A: Given LP- Max Z = 5x1+8x2Subject to-6x1+5x2≤3511x1+ 4 x2≤44x1+2x2≤12x1, x2≥0
Q: Assessing service quality—how?
A: Assessing service quality is important because it helps companies improve customer satisfaction,…
Q: The ability to renew your driver's license online will be provided. Explain the inputs, the…
A: The online method streamlines the driver's license renewal process by allowing eligible applicants…
Q: Explain the role that a WBS may play in avoiding unnecessary expansion of the project's scope.
A: A Work Breakdown Structure (WBS) is a hierarchical model of the project deliverables and work…
Q: Warehousing plays an important role in the supply chain or distribution for any goods or products.…
A: Warehousing is a crucial component of the supply chain, providing a central location for the…
Q: It is all about being connected, visible, working together, and completing tasks efficiently. How…
A: Supply chain management is the management of the flow of goods and services. The main objective of…
Q: Can you describe the multidimensional model "slice and dice" strategy?
A: Designing, managing, and enhancing the systems and processes that businesses employ to generate…
Q: La Vie Sdn Bhd owns five book cafes and four bakeries. Table 1a shows the location, monthly supply…
A: Find the Given details below: Given details: Bakery Location Arissa La Mere Tiramisu Riviere…
Q: What is a Project? For the following activities or organisations, state whether or not they fulfil…
A: The query concerns the idea of a project and inquires as to whether particular endeavors or groups…
In the library, students arrive randomly at the help desk, which is staffed by 4 employees (all of them answer inquiries from students). The time required for inquiry varies from student to student. Arrivals have been found to follow a Poisson process (i.e., exponentially distributed inter-arrival times), and the service times follow an exponential distribution. The average arrival rate is 12 students per hour, and the average service rate is 13 students per hour. What is the utilization of the help desk?
Note: 1. Provide your answer as a percentage, but do not include the % mark.
2. Keep two decimal places. For example, if your result is 35.126%, enter 35.13.
Step by step
Solved in 2 steps
- The computer laboratory at a State University has a help desk to assist students working on computer spreadsheet assignments. The students patiently form a single line in front of the desk to wait for help. Students are served based on a first-come, first-served priority rule. On the average, 15 students per hour arrive at the help desk. Student arrivals are best described using a Poisson distribution. The help desk server can help an average of 20 students per hour, with the service rate being described by a constant distribution. Calculate the following characteristics of the system: The average utilization of the help desk server. The average number of students waiting in line. The average number of students waiting in the system. The average time a student spends in the systemThe VBO grocery store has a checkout counter with a full-time cashier. Customers arrive randomly with an average rate of 20 per hour. The distribution of service time is exponential with an average of 2 minutes. Occasionally, this situation causes a long queue and customer complaints. Since there is no room for another cashier, the manager plans to hire another person to help pack the groceries and reduce the expected service time to 1.5 minutes, still with exponential distribution. The manager wants the percentage of time when there are more than 2 customers at the cash register to be less than 25%. He also wants no more than 5% of customers to have to wait 5 minutes or more before starting service or 7 minutes or more before finishing service. a) Use the formulas from the M/M/1 model to calculate L, Lq, W and Wq, π0, π1 and π2 of the current transaction. What is the probability that there are more than 2 customers at the cash register? (b) Repeat (a) for the helper alternative.Customers arrive at Best-Bank-in-Town’s (BBT) sole ATM location at a rate of 21 customers per hour. It is assumed that the arrival process is random. BBT recently hired an intern who estimated that the average service time is 2 minutes per customer with a standard deviation of 1.2 minutes. [Assume that the arrival rate is the same throughout the day without peak and off-peak considerations and that there is only one ATM machine at that location] 1. Calculate average waiting time for ATM user at the BBT location 2. Calculate average length of queue at the ATM location (i.e. average numbers of customers waiting for service)? 3. What is the probability that an arriving customer has no waiting time to use the ATM? 4. BBT wants to cut the average waiting time in half without necessarily adding another ATM machine. They are in discussions with their ATM software provider who has told them that their new software is very consistent with information retrieval and can greatly minimize the…
- The Seaboard Shipping Company has a warehouse terminal in Spartanburg, South Carolina. The capacity of each termi-nal dock is three trucks. As trucks enter the terminal, the dri-vers receive numbers, and when one of the three dock spaces becomes available, the truck with the lowest number entersthe vacant dock. Truck arrivals are Poisson distributed, and the unloading and loading times (service times) are expo-nentially distributed. The average arrival rate at the terminal is five trucks per hour, and the average service rate per dockis two trucks per hour (30 minutes per truck).a. Compute L, Lq, W, and Wq. b. The management of the shipping company is consider-ing adding extra employees and equipment to improve the average service time per terminal dock to 25 min-utes per truck. It would cost the company $18,000 per year to achieve this improved service. Managementestimates that it will increase its profit by $750 per yearfor each minute it is able to reduce a truck’s waitingtime.…State University has decided to increase the number of computer assignments in its curriculum and is concerned about the impact onthe help desk. Instead of a single person working at the help desk, the university is considering a plan to have three identical serviceproviders. It expects that students will arrive at a rate of 45 per hour, according to a Poisson distribution. The service rate for each ofthe three servers is 18 students per hour, with exponential service times. Calculate the following operating characteristics of the servicesystem:(a) Th e average utilization of the help desk(b) Th e probability that there are no students in the system(c) Th e average number of students waiting in line(d) Th e average time a student spends waiting in line(e) Th e average time a student spends in the system(f) Th e average number of students in the systemStudents arrive randomly at the counter of the CIT Library. There is only one library assistant, and the time required for inquiry varies from student to student. The average arrival rate is 12 students per hour, and the average service rate is 20 students per hour. What is the average service time for this problem?