Define the four major costs of quality, and their relationship to the role of ethics in determining the overall costs of delivering products and services.

Marketing
20th Edition
ISBN:9780357033791
Author:Pride, William M
Publisher:Pride, William M
Chapter13: Services Marketing
Section: Chapter Questions
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Define the four major costs of quality, and their relationship to the role of ethics in determining the overall costs of delivering products and services.

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ISBN:
9780357033791
Author:
Pride, William M
Publisher:
South Western Educational Publishing