Experience the Tour de France (ETF) is a specialty travel agent. It arranges vacations for amateur cyclists who want to experience the Tour de France by riding through one or more stages in the race. It has five people who take calls from clients. Each call lasts on average 25 minutes, with a standard deviation of 50 minutes. A call arrives on average every 20 minutes with a standard deviation of 20 minutes. (Do not round intermediate calculations. Round your answer to two decimal places.) On average, how many minutes does a caller wait before talking to an agent? minutes

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section12.5: Analytic Steady-state Queueing Models
Problem 21P
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Experience the Tour de France (ETF) is a specialty travel agent. It arranges vacations for amateur cyclists who want to experience the
Tour de France by riding through one or more stages in the race. It has five people who take calls from clients. Each call lasts on
average 25 minutes, with a standard deviation of 50 minutes. A call arrives on average every 20 minutes with a standard deviation of
20 minutes.
(Do not round intermediate calculations. Round your answer to two decimal places.)
On average, how many minutes does a caller wait before talking to an
agent?
minutes
Transcribed Image Text:Experience the Tour de France (ETF) is a specialty travel agent. It arranges vacations for amateur cyclists who want to experience the Tour de France by riding through one or more stages in the race. It has five people who take calls from clients. Each call lasts on average 25 minutes, with a standard deviation of 50 minutes. A call arrives on average every 20 minutes with a standard deviation of 20 minutes. (Do not round intermediate calculations. Round your answer to two decimal places.) On average, how many minutes does a caller wait before talking to an agent? minutes
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