Explain the concept of service design thinking and its application in creating customer-centric services.
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Explain the concept of service design thinking and its application in creating customer-centric services.
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- Apply the service system design matrix to a service that you are familiar.provide examples of each and discuss the relation for each between sales opportunity,degree of customer contact and process efficiency.1. Prepare a service blueprint for a business school. 2. What generic approach to service design does the school illustrate and what competitive advantages does this design offer?How does an organization’s culture impact its service delivery? Provide 3 examples of the company’s culture visible through its service. And explain in detail 5 different reasons behind a service quality gap.
- Discuss: Relationships and Value-Added Service Delivery Navigate 2 Scenario - Episode 3: Recovery and Retention The main Urgent Care Facility within the Health Care System has experienced a marked decrease in returning customers. In this episode, you will evaluate the patient experience with the facility from appointment scheduling through the visit with the staff and physicians. The patient experience evaluation elements include clinical, process, and environmental elements.discuss what is the service blueprinting and explain the elements of blueprinting?Describe service blueprinting in your own words, including examples of when it should be used.
- Develop service design elements: 1. Structural design elements. A. Delivery system. B. Facility design. C. Location. D. Capacity planning 2. Managerial design elements. A. Information. B. Quality. C. Service encounter. D. Managing capacity and demand. for an on-campus recycling center where students assist campus community to recycle waste and used stuff and also conduct programs to increase awareness about sustainability.Explain how technology is changing the service process for the following services and industries. Then, propose what the future might look like for each industry if service design were to continue to evolve to meet changing consumer demand and expectations. a) Banks and Banking b) Grocery Stores and Grocery Shopping c) College Education (Degrees) d) Automobile Industry