For each e-commerce project activity, list the steps involved, the persons needed, and the time (in days) required. Specify the information you have. Make it clear who you will be collecting data from, for instance, if you want to acquire data.

For each e-commerce project activity, list the steps involved, the persons needed, and the time (in days) required. Specify the information you have. Make it clear who you will be collecting data from, for instance, if you want to acquire data.

Principles of Information Systems (MindTap Course List)

13th Edition

ISBN:9781305971776

Author:Ralph Stair, George Reynolds

Publisher:Ralph Stair, George Reynolds

Chapter7: Electronic And Mobile Commerce

Section: Chapter Questions

Problem 3CE

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Concept explainers

Fundamentals of CRM

Customer Relationship Management, also called CRM, is a set of technology and techniques for managing a company's customer and potential customer relationships and interactions. It is a customer relationship management system that allows businesses to manage and analyze data and customer interactions across the customer lifecycle. The goal of CRM is to "Improve Business Relationships". CRM helps businesses stay connected, streamline procedures, and increase profitability. CRM systems collect client data from various channels (or contact points) between the customer and the company. It makes use of a company's website, social media pages, telephones, marketing emails, live chat, live video, and so on.

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Included in this section should be the activities associated with the e-commerce project, as well as the number of personnel required and the number of days required to complete each activity. Get your points of fact directly to the point. Make it very clear from whom you aim to collect information and when you intend to do so when you are intending to do so.
In this area, you should detail the tasks involved in the e-commerce project, the number of people that will need to be involved, and the number of days it will take to complete each work. Your evidence has to be succinct and relevant. Make it clear from the get-go who you want to interview as soon as you begin collecting data.
By doing research on the company, you may identify a company that has moved beyond the realm of e-commerce to make use of information systems and networks to establish an e-business environment. This will allow you to carry out business-related responsibilities and activities in this environment. In a few phrases, please provide a detailed description of the scope of the company's e-business activities.
Look for a firm that has gone beyond e-commerce and has implemented information-technology systems and networks in order to create an e-business environment in which to carry out business-related duties and operations. Please provide a succinct overview of the company's e-business capabilities.
Do research to identify three organizations that develop and operate e-commerce Web sites for their clients. Visit their Web sites and identify current job openings. What sort of responsibilities are associated with these positions? What experience and education requirements are needed to fill these positions? Do any of these positions appeal to you? Why or why not?
Identify the essentials of an e commerce system and give example if how they are implemented in e commerce applications.
Customer relationship management (CRM) software has been a huge driving force for ecommerce businesses for a number of years now. Discuss any FIVE (5) benefits of CRM for e-commerce businesses such as SmartMove.
Do research to identify a company that has gone beyond e-commerce to use information systems and networks to achieve an e-business environment to perform business-related tasks and functions. Briefly describe the scope of the company’s e-business functions.