How could a customer survey card be used to monitor the performance of hotel desk clerks?
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How could a customer survey card be used to monitor the performance of hotel desk clerks?
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- Could we use surveys with DMA? If that's the case, please provide an example.Computerized PERT/CPM reports and charts s produce a broad variety of reports. What are they?Schumacher & Company’s Distribution and Transportation Division, called SPI Services, has a short-haul household furniture delivery service. SPI’s labor force, selected from the local community college rugby team, is temporary and part-time. SPI is concerned with recent complaints, reported in the following table. a) Draw a Pareto chart to identify potential causes of complaints. b) Use a cause-and-effect diagram to identify potential causes of the most frequent (Note: For the cause-and-effect diagram, use the following major categories – Materials, Personnel, Equipment, Procedures, and Other.) Complaint Number Broken glass 19 Delivered to wrong address 9 Furniture rubbed together while on truck 15 Late delivery 21 Late arrival for pickup 17 Missing items 8 Nicks and scratches from rough handling 28 Soiled upholstery 10
- Would you please provide a very short scenario concerning needs analysis in the watch company? thank you so muchWhat other methods are there for effectively comprehending a process besides a process map?Quality Foods Case Quality Foods, Inc. first started as a single family operated restaurant in southern New Jersey providing high quality meals at reasonable prices and using fresh local ingredients. The business grew and Quality Foods expanded to operating multiple restaurants. The restaurant business is very competitive and Quality Foods’ competition included McDonald’s, SmashBurger and Chipotle’s. Besides quality and price, Quality Foods management also ascertains that the speed of service is critical to the success of their company. Based on preliminary observations, they found that their service delivery times were lacking when compared to their main competitors. From their studies, it appears that their restaurants provided slower and erratic service, when compared to their competitors. In order to identify and correct this potential problem, top management used various control tools such as check sheets, fishbone charts, Pareto charts, statistical process control and…