How does co-creation of value contribute to service innovation and customer engagement?
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- What strategies can be employed to stay ahead of evolving customer expectations through service innovation?How do you find an organization's core competencies and capabilities? How do you identify the four elements of the value proposition for an organization’s product/service?Think of a propose new or innovative product/service that you will offer in the market. Describe the business briefly.
- Construct a list and then analyse the eight service criteria that have an impact on the design process.Create a list and then conduct an analysis of the eight service criteria that influence the design process.Choose an intangible (product) service and identify how the factors of production were applied to it.