You are the Housekeeping Manager of a large 4-star hotel. A family who has just arrived at the hotel have complained to the front desk that their room is not clean. The hotel is fully booked and so the guests cannot be accommodated in another room. 1. How do you react to the guests to calm them down? 2. What sort of compensation do you feel that the guests might be entitled to? 3.

You are the Housekeeping Manager of a large 4-star hotel. A family who has just arrived at the hotel have complained to the front desk that their room is not clean. The hotel is fully booked and so the guests cannot be accommodated in another room. 1. How do you react to the guests to calm them down? 2. What sort of compensation do you feel that the guests might be entitled to? 3.

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter10: Designing Organization Structure

Section: Chapter Questions

Problem 3ED

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