How would you go about maintaining this software to keep the customers happy?

Database System Concepts
7th Edition
ISBN:9780078022159
Author:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Publisher:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Chapter1: Introduction
Section: Chapter Questions
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Your company has just acquired a smaller company that sells office automation software. The smaller company's spreadsheet software has a large market share, with many satisfied users (the major reason for the acquisition was that these existing users are potential customers for your company's other products). Unfortunately, no documentation for the spreadsheet software can be found, and the source code is not commented. How would you go about maintaining this software to keep the customers happy?

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