If you own a large landscaping business in your area, you may have hundreds of customers. Determine what information you want your CRM system to gather about your customers. Do you think this information can be utilised in any manner to enhance customer service or generate revenue?

If you own a large landscaping business in your area, you may have hundreds of customers. Determine what information you want your CRM system to gather about your customers. Do you think this information can be utilised in any manner to enhance customer service or generate revenue?

Principles of Information Systems (MindTap Course List)

12th Edition

ISBN:9781285867168

Author:Ralph Stair, George Reynolds

Publisher:Ralph Stair, George Reynolds

Chapter13: Systems Development: Construction, Integration And Testing, Implementation, Operation And Maintenance, And Disposal

Section: Chapter Questions

Problem 3DQ

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IT Resource Acquisition

IT resource acquisition is a vital step in project management. It involves defining the need of the projects and how to satisfy those needs. Using IT acquisition, the company can bring in the right IT resources that makes up the team. Knowing the size of the project and finding the sort of resources that are needed to fulfil the requirements of the project makes up the process of resource planning. The Project Manager may or may not be responsible for these efforts, depending upon the organization with which the person works. It will be determined by the quality of the company's work intake procedure and how firmly the administration monitors its resource pool.

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