Improving and optimising client retention and loyalty is a significant company strategy. Explain why, and provide two examples of firms that adopt this strategy.
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- A major corporate strategy is to improve and optimize client retention and loyalty. Explain why, and give two instances of businesses that use this method.The company hires independent contractors to perform a variety of customer-focused tasks, such as complaint resolution, for its client, the financial services industry. We get to know all of our contractors because, as the chief of staff puts it, "vetting of such contractors is very important because of the nature of our client's business. We've even watched contractors develop. We have one contractor with us today who started at 16 and is now a manager at 26." The contractors are introduced to more than just the chief. Some of the contractors have been working with a customer for so long that if they leave, the crew must continue. This company has 4,000 contractors and 226 full-time employees, so succession planning must take both into consideration. When working with a contractor, it usually recommends to its financial services clients that they add the contractor to their at-risk registry. The client will hire a full-time employee, and the contractor will learn new skills. Select…Performance appraisals are used to identify deficiencies in employees' on-the-job performance, which leads to recommended training and development; however, there are some legal issues or concerns that can develop if proper training is not provided. How can an organization document that employees have been provided proper training, have successfully completed the training, and are actively applying the learned material within their day-to-day duties and responsibilities?
- Create a comparison chart using the template below, which is based upon the unit’s readings and learning materials. Identify the main reasons an employee may choose to leave an organization. The chart should also identify the theories on job dissatisfaction and the workplace plans and policies that will impact the selected reasons. There should be no less than 3 and no more than 5 reasons listed in the chart. In addition to the completed chart, your response should include a minimum of 4 pages of supporting analysis of the terms that you selected for your chart and include the following: Mismatch between job roles and employee skills Lack of professional growth and development A thorough examination of each reason you chose.In this activity, participants review skills that are essential to the customer service role, assess their own competence in each skill, and develop an action plan for improving their proficiency. This activity helps new employees under- stand the assets possessed by top-notch customer service representatives and gives all employees an opportunity to review their assets and opportunities for improvement. Assets and Opportunities Whether you plan a life-long career in customer service or view your present job as a stepping stone to something else, the skills inherent in providing good customer service will be assets in any field you choose. What’s more, a good attitude is key to success anywhere, anytime. Customer service representatives who stand out in their work are: Assignment - RANK THESE: • Friendly • Quick • Efficient • Eager to please • Knowledgeable • Optimistic • Attentive • Creatively helpful • Empathetic • Poised • Upbeat • Honest and fair • Solution-oriented • Diligent •…You have been asked to be part of the strategic team looking at the Managed by Q expansion into the Boston Market. You are the Director of HR have been asked to create an analysis of labor costs and the potential of supporting this new market. In particular, you have been asked to: Compute the number of client hours needed to break even Design a recruitment strategy for these employees Given the current market, determine the projected time to fill the number of roles you have identified You can assumptions listed in the case where they indicate the average change per hour is $25, Then, looking at the assumption costs, how many hours does someone have to work to break even? Pull in the data you found earlier on the Boston market and additional, such as unemployment, to determine a recruitment strategy and time line. And remember, this is a compensation & benefits class, so the strategy for recruitment should focus on, “Is Q offering the right wages and benefits to attract…
- For each of the jobs or groups of jobs identify a strategy for orienting, training and developing (i.e. continuing education/training) new employees in each job (or groups of jobs). This should include a new hire orientation as well as job/department specific training and development considerations. Identify how will you evaluate the success of your training and development plans, including both quantitative and qualitative measures. Sales division Manager/ senior IT Manager/ traffic ManagerRespond to this with 200 words. Discuss the two approaches objectively for the client to understand, talking cognizance of their benefits and drawbacks.Identify Barcelona's three-stage process for matching job applicants with its organizational objectives, and explain how each stage reveals the fit between job applicats and the need of the restaurant.
- Alternative Courses of Action (As hired consultants, propose three options or alternatives that the HR Manager can do to solve the problem)Please answer all parts shortly. Suppose you are an experienced Human Resource Manager working in a XYZ company for more than 10 years. The company used to give insurance to the clients, and now they have started giving career counseling to passing out graduates as well. The organization hire outsides candidate with the help of organizations who charge for their services as per the time duration spent. Furthermore, XYZ has its own farm house, which it uses as a training spot for employees. However, XYZ Company is very keen in improving their HR practices. It always looks at ABC Company as an ideal to improve its operation. Which corporate strategy XYZ is using? Justify your answer logically Which outside source of hiring candidate method XYZ is using? Justify your answer logically Which on job training method XYZ is using? Justify your answer rationally ABC company HR practices are ideal for XYZ what this concept is technically called? Explain the concept with exampleDirector Smith has decided to form a task force that would develop a performance management system that focuses the employee’s attention on taking those actions that would contribute to helping the organization achieve its goals, for instance, in terms of improved customer service. As such, the task force will need to develop a performance management system (PMS) that focuses on both competencies and objectives related to the strategic statement. Task Force Mission: Consider the following topics: linkages to employee development and linkages to organization rewards. Using these elements to meet the organization’s stated strategy; the task force is to design an effective performance management system. (250 words minimum)