The company hires independent contractors to perform a variety of customer-focused tasks, such as complaint resolution, for its client, the financial services industry. We get to know all of our contractors because, as the chief of staff puts it, "vetting of such contractors is very important because of the nature of our client's business. We've even watched contractors develop. We have one contractor with us today who started at 16 and is now a manager at 26." The contractors are introduced to more than just the chief. Some of the contractors have been working with a customer for so long that if they leave, the crew must continue. This company has 4,000 contractors and 226 full-time employees, so succession planning must take both into consideration. When working with a contractor, it usually recommends to its financial services clients that they add the contractor to their at-risk registry. The client will hire a full-time employee, and the contractor will learn new skills. Select the main issue, a possible resolution, a verdict on the potential resolution, a conclusion, and a recommendation.

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter19: Managing Quality And Performance
Section: Chapter Questions
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The company hires independent contractors to perform a variety of customer-focused tasks, such as complaint resolution, for its client, the financial services industry.

We get to know all of our contractors because, as the chief of staff puts it, "vetting of such contractors is very important because of the nature of our client's business. We've even watched contractors develop. We have one contractor with us today who started at 16 and is now a manager at 26."

The contractors are introduced to more than just the chief. Some of the contractors have been working with a customer for so long that if they leave, the crew must continue.

This company has 4,000 contractors and 226 full-time employees, so succession planning must take both into consideration.

When working with a contractor, it usually recommends to its financial services clients that they add the contractor to their at-risk registry.

The client will hire a full-time employee, and the contractor will learn new skills.

Select the main issue, a possible resolution, a verdict on the potential resolution, a conclusion, and a recommendation.

 

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