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Management, Loose-Leaf Version

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 10DQ

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In the 360 degrees performance management compare and contrast the peers and clients’ possible similar errors.

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During the phase of the project known as Performance Testing, what kinds of errors could potentially arise?
How would you define a performance evaluation to start? Moreover, where do we run into performance testing roadblocks?
What are the reasons an organization needs good performance measurements?
During the Performance Testing phase of a project, what kind of mistakes could occur?
1. Assume you work for an organization that intends to use process mining to examine several of its processes. The first process you are considering is hiring a new employee to work for your large company. To get started, you must a. List the activities that are likely to be recorded in a database related to hiring an employee. b. Brainstorm what types of analyses you could perform by looking at the activities and time stamps for thote activities. Suggest three analyses that you could perform if this data was collected and put into a process mining dashboard. As you consider the analyses, think about analyses that would be useful to internal and external auditors, the HR Department and other groups.
Benchmarking is one of the key concepts of an effective TQM programme that aids in selecting a demonstrated standard of performance which represents the very best performance for a process or activity. With this in mind, provide a robust and comprehensive discussion on this concept, taking care to highlight its characteristics, prerequisites to benchmarking, obstacles to successful benchmarking and the benchmarking approach and process.
Consider a different kind of assessment plan--an assessment (or evaluation) of your teaching program. How will you use your assessment plan for student learning outcomes as a basis to evaluate your overall teaching program? You can use an online diagram/flow chart (as long as you cite it correctly) to explain how you would approach the different steps of a program evaluation for the purpose of continuous improvement. This is an important component of our work, regardless of the level. We need to know if what we’re doing is working, and that requires that we have a systematic plan for analysis and change.
Dutta is in second year of his first full time job fter graduation in engineering. He enjoys design but he is becoming increasingly concerned that his work is not being adequately checked by more experienced engineers. He has been assigned to assist in design of number of projects that involved public safety, such as schools, skywalks etc. he spoke to his supervisor whose engineering competence he respects, and the supervisor told that more experienced engineers are checking his work. Later, he discovered that his work was often not checked. Instead, his drawings were stamped and passed on to the contractor. Some of the smaller projects he designed were under construction within a few weeks after the designs were completed. At this point Dutta calls one of his former professors from his engineering college. “I am really scared that I am going to make a mistake that will kill some people.” Duta tells his Professor, “ I try to overdesign, but the projects that I am being assigned are…
How is continuous improvement in TQM applications? Give examples by explaining the techniques used.
What role can data analytics play in identifying the most common types of customer conflicts, and how can this information inform process improvements?
Why are work measurements and time standards important for a firm? Are there any negatives to the implementation of these standards? Are there ways to achieve the same objectives without setting firm standards?
Task 2: Improvement of the current process. Specifically, your consulting team is expected to identify a set of different process changes which can benefit the process, including: a) a variety of improvement ideas that focus on enhancement techniques b) at least one improvement idea (for part/all of the process) which has been derived from existing practice. c) at least one improvement idea (for part/all of the process) which exploits an existing resource that is currently underutilised. For each new idea presented, you are expected to: Classify the idea as being achievable in the short term (next 3-6 months) or in the long term (next 1-3 years). Explain the qualitative and quantitative benefits of the idea, when implemented. Assess the feasibility of your improvement recommendation. Finally, assuming all of your recommended improvement ideas are accepted by the CKH management team, prepare a multi-level to-be model, derived from your as-is model, that encapsulates all of your…

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