In this section, please provide some examples of essential customer and operational performance indicators (that do not need any computations) that may be included in an IAA balanced scorecard.

Principles of Information Systems (MindTap Course List)
13th Edition
ISBN:9781305971776
Author:Ralph Stair, George Reynolds
Publisher:Ralph Stair, George Reynolds
Chapter11: Strategic Planning And Project Management
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In this section, please provide some examples of essential customer and operational performance indicators (that do not need any computations) that may be included in an IAA balanced scorecard.

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