In your own words, comment on the Application and Selection criteria of the Malcolm Baldrige Quality Awards. What points made the TQM response of America successful?

Understanding Management (MindTap Course List)

10th Edition

ISBN:9781305502215

Author:Richard L. Daft, Dorothy Marcic

Publisher:Richard L. Daft, Dorothy Marcic

Chapter5: Planning And Goal Setting

Section: Chapter Questions

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In your own words, comment on the Application and Selection criteria of the Malcolm Baldrige Quality Awards. What points made the TQM response of America successful?

Transcribed Image Text:Malcolm Baldrige Criteria for Performance Excellence Organizational Profile: Environment, Relationships, and Challenges 2 Strategic Planning Human Resource Focus 7 1 Leadership Business Results 3 Customer & Market Focus 6 Process Management Measurement, Analysis, and Knowledge Management

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