List down sample spiels/statements that you can use in providing exceptional customer service. Do not copy the spiels/statements that have already been provided in the sample. 1. Twenty empathy statements 2. Twenty positive words and phrases that you can use in customer service conversations Note: examples in the photo attached
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- 7.Describe the writing plan for refusing typical requests and claims. (L.O.4) How can negative online comments be turned into positive growth for an organization? (L.O. 4) How can a subordinate tactfully, professionally, and safely deliver upsetting news personally to a superior? (L.O. 5) What are some channels that large organizations may use to deliver bad news to employees? (L.O.5)Please do not give solution in image formate thanku Appendix1A provides guidance for becoming a better critical thinker. A recent Forbes poll of business leaders found that the most important skill business leaders are seeking in their employees is critical thinking. As you study the appendix, why do you think this skill of critical thinking is so valuable to business managers? 2. This chapter distinguishes between private and public law. Why are the interests of the public identified with the behavior of the government? Why would public law not be a term referring to the interests of corporations, for example? 3. What is the need for a special area of law for administrative agencies? Why would the law as it applies to businesses apply not just as well to administrative agencies? 4. Choose an area of law that fascinates you. Spend some time on the Internet searching for differences between how the United States and other countries respond to conflicts among people within that area of…you must compose a 1-2 sentence statement which connects all 3 terms in such a way that a TRUE statement is expressed. GROUP 51. PORTAL-to-PORTAL ACT 2. COMPENSABLE WORK 3. PRINCIPAL ACTIVITIES Group 6 GROUP 61. EXEMPT EMPLOYEE2. DUTIES TEST3. HIGHLY COMPENSATED EMPLOYEE
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- Part 1: Analyze (300 words) The first part of this assignment asks you to write a 300-word analysis of the attached email newsletter. There are no specific requirements for your analysis, but you might focus on any of the ideas we’ve discussed so far this semester, including: Which rhetorical strategies are at work? How is the newsletter formatted? How is the newsletter organized? Are there any stylistic concerns? Are there any spelling, punctuation, or grammatical errors? Does it make use of relevant graphical elements? What are its general strengths and weaknesses? Your analysis should be written in full sentences and paragraphs but there are no other formatting requirements. *Remember that there is an important difference between summary and analysis. Summary simply states what the newsletter contains (don’t do this!). Analysis, by contrast, works to explain how the newsletter is composed and how it is successful (or not) at delivering its message (do this!). Focus on…1. Under the principle of unity of command, a. employees can report to two managers, so they needs to decide whose directions no follow if multiple managers tell them to do things differently. b. employees can refuse to do both tasks if two different managers tell them to do two different things at the same time. c. employees will need to determine how they can multitask. d. employees need to decide which manager has more power if two different managers tell them to do two different things at the same time. e. employees should report to no more than one manager.Frank is a manager at a firm that does not have a career development program, but he wants to support the career development needs of his subordinates. All of the following are ways that Frank can support the career needs of his employees EXCEPT ________. A) offering employees training opportunities B) providing employee orientation to new hires C) using high-performance work system methods D) learning how to provide appropriate mentoring assistance E) discussing career goals during regular performance appraisals
- 9.What is the purpose of keywords in a résumé? a.Attract the attention of recruiters or employers b.Demonstrate your professional ability and potential for the position c.Match the requirements of the position and motivate employers or recruiters to invite you to interview d.Show your language proficiency, particularly the ability of writingPlace yourself as a manager that has just received a “friend” request from one of your direct reports. Do you accept, reject, or ignore the request? Why, and what additional communication would you have regarding this with the employee? View keyboard shortcuts EditViewInsertFormatToolsTable 12pt Paragraph Place yourself as a manager that has just received a “friend” request from one of your direct reports. Do you accept, reject, or ignore the request? Why, and what additional communication would you have regarding this with the employee? V Place yourself as a manager that has just received a “friend” request from one of your direct reports. Do you accept, reject, or ignore the request? Why, and what additional communication would you have regarding this with the employee?Short case for discussion XYZ company does not believe in the training and development of its employees. The officials of the firm say that there are many job seekers in the Philippines anyway. Evaluate the position of XYZ Company. Norules and regulations have been formulated in ABC company. The proprietor believes that since there are only twenty-five employees, there is no need for such regulations. Comment on attitude of the proprietor