Look at Southwest Airline’s Customer Service Commitment at https://www.southwest.com/assets/pdfs/corporate-commitments/customer-service-commitment.pdf. Describe how different elements of its commitment relate to specific economic, legal, ethical, or philanthropic responsibilities that the airline has to its customers.

Managerial Economics: Applications, Strategies and Tactics (MindTap Course List)
14th Edition
ISBN:9781305506381
Author:James R. McGuigan, R. Charles Moyer, Frederick H.deB. Harris
Publisher:James R. McGuigan, R. Charles Moyer, Frederick H.deB. Harris
Chapter15: Contracting, Governance, And Organizational Form
Section: Chapter Questions
Problem 6E
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Look at Southwest Airline’s Customer Service Commitment at https://www.southwest.com/assets/pdfs/corporate-commitments/customer-service-commitment.pdf. Describe how different elements of its commitment relate to specific economic, legal, ethical, or philanthropic responsibilities that the airline has to its customers.

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