Make a script between guest and hotel manager on how to respond effectively and appropriately in this scenario. 3) A guest calls the front desk to complain. He tells you that he called yesterday to ask for a room change because his cable wasn't working. He was told someone would fix it yesterday. No one came. and the cable is still not working today.
Make a script between guest and hotel manager on how to respond effectively and appropriately in this scenario. 3) A guest calls the front desk to complain. He tells you that he called yesterday to ask for a room change because his cable wasn't working. He was told someone would fix it yesterday. No one came. and the cable is still not working today.
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Make a script between guest and hotel manager on how to respond effectively and appropriately in this scenario.
3) A guest calls the front desk to complain. He tells you that he called yesterday to ask for a room change because his cable wasn't working. He was told someone would fix it yesterday. No one came. and the cable is still not working today.
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