Match each of the following performance measures with one of the four Customer-C, Business Process-B, or Learning and Growth-L). a. Direct labor efficiency variance. b. After-tax profits. C. Customer turnover per sales dollar. d. Parts per million defects. e. Employee turnover. f. Overhead spending variance. g. Scrap and rework. h. Residual income. iOn-time deliveries. iEmployee satisfaction. k. Sales per employee. I Percent of customer leads turned into sales. m Returns and warranty work.

Match each of the following performance measures with one of the four Customer-C, Business Process-B, or Learning and Growth-L). a. Direct labor efficiency variance. b. After-tax profits. C. Customer turnover per sales dollar. d. Parts per million defects. e. Employee turnover. f. Overhead spending variance. g. Scrap and rework. h. Residual income. iOn-time deliveries. iEmployee satisfaction. k. Sales per employee. I Percent of customer leads turned into sales. m Returns and warranty work.

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter7: Planning And Goal Setting

Section: Chapter Questions

Problem 2ED

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