Problem Analysis,apparent cause and justification, underlying issues, assumptions made if applicable. Please help 102CASEHilton Turns to Veterans to Staff the RanksMilitary veterans represent an excellent pool of talent for or-ganizations, a reality that many HR professionals are start-ing to realize. Members of the military are given extensivetraining and have unique job experiences that often translateCopyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Leaming reserves the right to remove additional content at any time if subsequent rights restrictions require itSECTION 1 The Environment of Human Resource Managementdecision-making, communication, and team-based skillsin individuals, and these attributes can benefit businessorganizations.into marketable knowledge, skills, and abilities. For instance,veterans are keenly focused on safety, flexibility, and preci-sion in the workplace, characteristics that are useful in manycivilian jobs. Work in the military also cultivates usefulUnfortunately, many companies have not developedspecialized policies to recruit veterans or don't understandhow to properly hire them. Much of this is likely caused bymisconceptions about veterans, a lack of awareness of theirkey traits, and cultural differences between the military andcorporate life. This also means that many employers aremissing out on the opportunity to hire these highly qualifiedand motivated individuals.Hilton Worldwide has taken steps to effectively recruitveterans for its hotels. In fact, the company expects to hiremany thousands of veterans to staff its ranks. According toMelissa Sterling, who works as the director of military, campus,and youth programs in the company, military personnel arereserved about their accomplishments, so care has to be takento ask them the right kinds of questions in interviews-theright questions get them to open up about their experiencesand successes. Sterling provides training to individuals whoare involved with hiring so that there is better understandingin the firm about how to effectively recruit veterans.Sterling also organized a roadshow in 10 different cit-ies that showcased to HR professionals and other personnelinvolved in hiring the importance of recruiting veterans.Training was provided to attendees about how to evaluateresumes and successfully interview individuals with priormilitary service. Members of regional veteran groups werealso invited to have lunch with the attendees, and job fairswere organized so that recruiting efforts could begin forlocal hotel properties. Veterans currently working for thecompany were also invited to dinner gatherings that wereorganized after the sessions.Hilton Worldwide employs other strategies to recognizeveterans for their service. Veterans are given pins represent-ing their military branches, and they are encouraged to wearthese pins on their work uniforms. Similar to the military,employees are also given "challenge coins" to recognize indi-vidual contributions to the company's military program, andevery hotel has a "commander" who coordinates this rec-ognition. All of these efforts have translated into a positivework culture for veterans.108QUESTIONS1. What kinds of characteristics do you think veterans havethat help them work effectively in companies? Why doyou think veterans are sometimes overlooked in recruit-ing efforts?2. How would you evaluate Hilton's strategy for recruitingveterans? What other suggestions would you provide thecompany?

Question

Problem Analysis,apparent cause and justification, underlying issues, assumptions made if applicable.  Please help 102CASEHilton Turns to Veterans to Staff the RanksMilitary veterans represent an excellent pool of talent for or-ganizations, a reality that many HR professionals are start-ing to realize. Members of the military are given extensivetraining and have unique job experiences that often translateCopyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Leaming reserves the right to remove additional content at any time if subsequent rights restrictions require itSECTION 1 The Environment of Human Resource Managementdecision-making, communication, and team-based skillsin individuals, and these attributes can benefit businessorganizations.into marketable knowledge, skills, and abilities. For instance,veterans are keenly focused on safety, flexibility, and preci-sion in the workplace, characteristics that are useful in manycivilian jobs. Work in the military also cultivates usefulUnfortunately, many companies have not developedspecialized policies to recruit veterans or don't understandhow to properly hire them. Much of this is likely caused bymisconceptions about veterans, a lack of awareness of theirkey traits, and cultural differences between the military andcorporate life. This also means that many employers aremissing out on the opportunity to hire these highly qualifiedand motivated individuals.Hilton Worldwide has taken steps to effectively recruitveterans for its hotels. In fact, the company expects to hiremany thousands of veterans to staff its ranks. According toMelissa Sterling, who works as the director of military, campus,and youth programs in the company, military personnel arereserved about their accomplishments, so care has to be takento ask them the right kinds of questions in interviews-theright questions get them to open up about their experiencesand successes. Sterling provides training to individuals whoare involved with hiring so that there is better understandingin the firm about how to effectively recruit veterans.Sterling also organized a roadshow in 10 different cit-ies that showcased to HR professionals and other personnelinvolved in hiring the importance of recruiting veterans.Training was provided to attendees about how to evaluateresumes and successfully interview individuals with priormilitary service. Members of regional veteran groups werealso invited to have lunch with the attendees, and job fairswere organized so that recruiting efforts could begin forlocal hotel properties. Veterans currently working for thecompany were also invited to dinner gatherings that wereorganized after the sessions.Hilton Worldwide employs other strategies to recognizeveterans for their service. Veterans are given pins represent-ing their military branches, and they are encouraged to wearthese pins on their work uniforms. Similar to the military,employees are also given &#34;challenge coins&#34; to recognize indi-vidual contributions to the company's military program, andevery hotel has a &#34;commander&#34; who coordinates this rec-ognition. All of these efforts have translated into a positivework culture for veterans.108QUESTIONS1. What kinds of characteristics do you think veterans havethat help them work effectively in companies? Why doyou think veterans are sometimes overlooked in recruit-ing efforts?2. How would you evaluate Hilton's strategy for recruitingveterans? What other suggestions would you provide thecompany?

Accepted Answer

Human resource management is the aspect of management that is concerned with managing, supporting,…