At a hotel, the following activities are performed for every guest when they requestto check out at the front desk.• Activity 1: The staff member at the front desk inquires about quality ofproducts and services, and then collect the room key from the guest. Thistakes 2.0 minutes.• Activity 2: Another staff member will go to the guest's room to quickly checkif there is any damages in the room and if the guest has forgotten anything inthe room. This takes 3.0 minutes.The two activities can be performed in parallel. The checkout process is complete fora guest after both staff members sign off on the request. The flowchart show belowdemonstrates the process.Activity 1: Inquires about quality ofservice, and collect room keyAnswerActivity 2: Check the roomWhat is the capacity of this checkout process in guests/hour?Note: Round to 2 decimal place if your answer is not a whole number.Your Answer:

Formula: Capacity of activity (guests per hour) = 60/service time taken for 1 guest So, Capacity…

Answered: o check out at the front desk. •…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Operation mangement Question 1: This is my process map. My professor wanted a process flowchart (as you can see for question A) so i'm wondering if there's a difference between process map and process flowchart and also is this enough for it? Also feel free to recreate it Question 2: What is the bottleneck and why? Note:- Do not provide handwritten solution. Maintain accuracy and quality in your answer. Take care of plagiarism. Do not provide Excel Screet shot rather use tool table Answer completely.
Time and motion study is a business technique define and explain? Identify how this technique affects defect and/or waste reduction?
What is the equipment and process selection?
Why are work measurements and time standards important for a i rm? Are there any negatives to the implementation of these standards? Are there ways to achieve the same objectives without setting i rm standards?
During a time study, when should a rating be given? Why is this important?
. Respone in 1 page length Quality tools are not those found in our toolbox at home, but assist in analysis of a potential issue or concern in a process. Discuss what quality tool you think would be most efficient for analyzing a patient elopement from a Nursing Home. What measures would you use to drill down to the possible contributing factors? Discuss the importance of benchmarking with other facilities/programs/plans and provide an example of how you can do this (remember the 1st discussion). Discuss the importance of launching an effective quality action team. How would you handle conflicts in a quality action team? How would you recommend rewarding achievements of a quality action team.
Part 4: Create the process diagram a. Assuming that a client increases his/her insurance coverage, design and draw a “Policy Change Request” process diagram that will ensure the correct deductions are made the month following the increase. The diagram should show the bands, process flows, decisions and cross functional interactions required. b. As a team, select TWO of the business processes. Describe how they could be improved and make recommendations for their improvement. Part 5: Summarise and make Recommendations a. As a team, summarise the information shared so far and discuss TWO findings about your analysis that can be used to focus on the issues. Make TWO recommendations to prevent both the misallocation of deduction and the issue of too small a deduction
Critically analyse the difference and the point of convergence between floor inspection and function inspection. In three paragraphs?
Part 4: Create the process diagram a. As the operational manager of the Marketing department Assuming that a client increases his/her insurance coverage, design and draw a “Policy Change Request” process diagram that will ensure the correct deductions are made the month following the increase. The diagram should show the bands, process flows, decisions and cross functional interactions required. b. As a team, select TWO of the business processes. Describe how they could be improved and make recommendations for their improvement. Part 5: Summarise and make Recommendations a. As a team, summarise the information shared so far and discuss TWO findings about your analysis that can be used to focus on the issues. Make TWO recommendations to prevent both the misallocation of deduction and the issue of too small a deduction.
Name three major-trade-offs in process selection and give examples.
Performance Task Output 2: Make a single page report about the incident with all the details and 4M analysis. Identify the 4Ms of what happened and how to avoid it next time. 4Ms can be illustrated in a table. Decide your own layout and design of report. Identify also which of the 4Ms has the greatest influence on the disaster, tragedy or failure of operation. As an engineer manager, make a report about the incident. Identify the errors and corrective actions to be done with 4Ms. 4Ms – Man, Machine, Method, Materials Error/Issue Corrective Action Man Machine Method Material Man - who is/are involved? What did he do and what he must have done?Machine - what is that fault of the machine or equipment? what must have been done?Method - what is wrong with the method/process/procedure? what should be done?Material - what resources affected or may have caused/influenced the incident?
A Root Cause analysis performed by your business analysis team has employed the 5 Whys method, however resulting in a diagram with 6 levels being filled in. As a business analysis team leader, will you mandate 5 levels to be filled in - and if not, how many levels, based on what facts Justify

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