On average, 100 customers arrive per hour at the Gotham City Bank. The average service time for each customer is one minute. Service times and interarrival times are exponentially distributed. The manager wants to ensure that no more than 1% of all customers will have to wait in line for more than five minutes. If the bank follows the policy of having all customers join a single line, how many tellers must the bank hire? 3 What is the corresponding percentage of customers waiting in line. If needed, round your answer to a whole percentage.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section12.4: Important Queueing Relationships
Problem 6P
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On average, 100 customers arrive per hour at the Gotham City Bank. The average service time for each customer is one minute. Service times and interarrival
times are exponentially distributed. The manager wants to ensure that no more than 1% of all customers will have to wait in line for more than five minutes. If
the bank follows the policy of having all customers join a single line, how many tellers must the bank hire?
3
What is the corresponding percentage of customers waiting in line. If needed, round your answer to a whole percentage.
I
Transcribed Image Text:On average, 100 customers arrive per hour at the Gotham City Bank. The average service time for each customer is one minute. Service times and interarrival times are exponentially distributed. The manager wants to ensure that no more than 1% of all customers will have to wait in line for more than five minutes. If the bank follows the policy of having all customers join a single line, how many tellers must the bank hire? 3 What is the corresponding percentage of customers waiting in line. If needed, round your answer to a whole percentage. I
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